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AT&T MERLIN LEGEND Release 3.0 System Programming And Maintenance Manual

Communications system
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AT&T
AT&T 555-630-140
August 1994
MERLIN LEGEND
Communications
System
Release 3.0
System Programming
and
Maintenance (SPM)
®

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Summary of Contents for AT&T MERLIN LEGEND Release 3.0

  • Page 1: Communications System

    AT&T 555-630-140 August 1994 AT&T MERLIN LEGEND ® Communications System Release 3.0 System Programming Maintenance (SPM)

  • Page 2: Federal Communications Commission Statement

    AT&T 555-630-140 Copyright © AT&T 1994, August 1994 All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. See Appendix A, “Customer Support Information”...

  • Page 3: Table Of Contents

    Contents xiii Intended Audience Terms and Conventions Used Typographical Conventions Product Safety Labels Security Related Documents xvii How to Comment on This Document System Requirements Installing the SPM Software DOS Installation Initializing the SPM Software Connecting the PC Direct Local Connection Local Modem Connection Remote Modem Connection Accessing SPM...
  • Page 4 Contents Using SPM, continued Browse Convert Language PC Language Console Window Language Maintenance Monitor Pass-Thru Password Print Options SMDR Port Output PC Port Output Restore System Programming Basic Programming Information Idle States System Forced Idle Line or Trunk Idle Extension Forced Idle Forced Idle Reminder Tone Accessing System Programming Printing Reports...
  • Page 5 Contents Upgrading the System Before You Begin Inter-Release Compatibility Upgrade Procedure Surrogate Mode Programming Glossary Index System Programming and Maintenance (SPM) v...
  • Page 6 Figures Direct Local Connection, PC Less Than 50 Feet Away Direct Local Connection, PC More Than 50 Feet Away Local Modem Connection Remote Modem Connection SPM Display SPM Help Pass-Thru vi System Programming and Maintenance (SPM)
  • Page 7 Tables SPM Configuration File (ams.cfg) Options Function of PC Keys in SPM SPM Main Menu Options Backup Header: Release Number Board Types Programming Capability Programming Needed after Upgrade to Release 1.1 Programming Needed after Upgrade to Release 2.0 Programming Needed after Upgrade to Release 3.0 System Programming and Maintenance (SPM) vii...
  • Page 8 Tables viii System Programming and Maintenance (SPM)
  • Page 9 Safety The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS When installing telephone equipment, always follow basic safety precautions to reduce the risk of fire, electrical shock, and injury to persons, including: Read and understand all instructions.
  • Page 10 Safety Do not install this product near water, for example, in a wet basement location. Do not overload wall outlets, as this can result in the risk of fire or electrical shock. The MERLIN LEGEND Communications System is equipped with a 3-wire grounding-type plug with a third (grounding) pin.

  • Page 11: Save These Instructions

    Safety WARNING: For your personal safety, DO NOT install an MFM yourself. ONLY an authorized technician or dealer representative shall install, set options, or repair an MFM. To eliminate the risk of personal injury due to electrical shock, DO NOT attempt to install or remove an MFM from your MLX telephone. Opening or removing the module cover of your telephone may expose you to dangerous voltages.
  • Page 12 Safety System Programming and Maintenance (SPM)

  • Page 13: About This Book

    About This Book System Programming and Maintenance (SPM) is a software tool developed specifically for the MERLIN LEGEND Communication System to allow programming, administration, and maintenance tasks to be done on a PC. Intended Audience This book is intended for anyone who uses a PC to perform programming or maintenance tasks for the communication system, It is especially aimed at system managers and support personnel.

  • Page 14: Terms And Conventions Used

    Terms and Conventions Used Terms and Conventions Used In this document, the terms in the following list are used in preference to other, equally acceptable terms for describing communications systems. Lines, Trunks and Facilities Facility is a general term that designates a communications path between a telephone system and the telephone company central office.

  • Page 15: Typographical Conventions

    Terms and Conventions Used Typographical Conventions Certain type fonts and styles act as visual cues to help you rapidly understand the information presented: Purpose Example Italics indicate emphasis It is very important that you follow these steps. You must attach the wristband before touching the connection.

  • Page 16: Security

    Security CAUTION: Caution indicates the presence of a hazard that could cause minor personal injury or property damage if the hazard is not avoided. Security Certain features of the system can be protected by passwords to prevent unauthorized users from abusing the system. You should assign passwords wherever you can and limit knowledge of such passwords to three or fewer people.

  • Page 17: How To Comment On This Document

    How to Comment on This Document Telephone User Support 555-630-122 MLX-10D™, MLX-10DP™, MLX-28D™, and MLX-20L™ Display Telephones User’s Guide MLX- 10D Display Telephone Tray Cards (5 cards) 555-630-150 555-630-153 MLX-28D and MLX-20L Telephone Tray Cards (5 cards) 555-630-124 MLX- 10™ Nondisplay Telephone User’s Guide MLX-10 Nondisplay Telephone Tray Cards (6 cards) 555-630-151 Analog Multiline Telephones User’s Guide...
  • Page 18 How to Comment on This Document xvii System Programming and Maintenance (SPM)
  • Page 19 System Programming and Maintenance The System Programming and Maintenance (SPM) software package offers an alternate method of programming the MERLIN LEGEND Communication System using a PC. This method frees the system programming console for other uses and also provides the additional functions listed below: Backing up system programming information Restoring system programming information from a backup Converting system programming information from one release to...

  • Page 20: System Requirements

    System Requirements This book describes the use of SPM on a PC with a DOS operating system. If your system has the IS II/III application, you have the UNIX System version of SPM. For information about accessing SPM from the IS II/III application, refer to the following books: integrated Solution Ill System Manager’s Guide, order no.
  • Page 21 System Requirements Depending on how you connect the PC to the control unit, you will also need the following items: Direct local connection, with the PC within 50 feet of the control unit. Either a 355AF modular adapter (if there is a male connector on the interface cable) or a 355A modular adapter (if there is a female connector on the interface cable) A 4-pair modular cord (D8W)

  • Page 22: Installing The Spm Software

    Installing the SPM Software In addition, a parallel printer is useful for reports (the PC needs a parallel port for the connection). NOTE: SPM uses Interrupt 4 and I/O address 3F8 for COM1. It uses Interrupt 3 and I/O address 2F8 for COM2. Installing the SPM Software Before you install or run SPM, use diskcopy on a DOS PC (see your operating system guide) to make a backup copy of the SPM diskette and store the...
  • Page 23 Installing the SPM Software The installation program automatically performs the following: Checks available space on the hard disk. If space is insufficient, the installation is terminated and an error message is generated. Checks the autoexec.bat and config.sys files. If either file is write-protected, the installation is terminated and an error message is generated.
  • Page 24 Installing the SPM Software Does one of the following: Creates the SPM configuration file c:\spm\ams.cfg, if it does not already exist. In this case, the ares.cfg file consists of only one line, in which the language attribute is specified: LANG 1 if you specified English or did not specify a language with the install command;...

  • Page 25: Initializing The Spm Software

    Installing the SPM Software Initializing the SPM Software To run correctly, the DOS version of SPM requires certain information (transmission speed, type of monitor, and so on). You need to supply this information only once, the first time you run SPM. The information you provide during the initialization process is written to the SPM configuration file (ams.cfg).
  • Page 26 Installing the SPM Software Follow the steps below to perform the SPM initialization. Type spm and press (Enter ) to display the SPM Welcome screen shown in S t e p 2 . Make your entry at the C:> prompt if your PC has a hard disk. Make your entry at the A:>...
  • Page 27 Installing the SPM Software 5 Respoond to the color prompt and press (Enter Type y if you have a color monitor. COLOR Type n if you do not have a color monitor. Enter selection (y/n): 6 Select a language and press (Enter Type 1 for English.

  • Page 28: Connecting The Pc

    Connecting the PC 8 Press the function key that corresponds to the option you want. Main Menu I Menu: Select Function Sys Program Maintenance (F6) (F1) Restore (F7) Backup (F2) Pass-Thru (F8) Boards (F3) Print Opts Password (F9) (F4) Language (F10) Monitor (F5)

  • Page 29: Direct Local Connection

    Connecting the PC Direct Local Connection For a direct local connection, you must connect the PC to the system programming jack. This is the lower modular RS-232 jack on the processor module, as shown in Figure 1. (The upper jack is reserved for the SMDR printer.

  • Page 30: Direct Local Connection

    Connecting the PC Processor Module SMDR J a c k ADMIN J a c k 355AF Adapter Crossover Cable EIA-232-D Z3A2 ADU ADU Crossover Cable Control Unit 400B2 D6AP 2012D-50M Power Adapter Transformer Outlet 4 Pair Plug Ended Cable Direct Connection BR1A-4P Adapter Wall...

  • Page 31: Local Modem Connection

    Connecting the PC Local Modem Connection For a local modem connection, you must use a modem (either connected to, or built into the PC) to access the internal modem in the control unit. Connect the modem to an 012 module in the control unit, as shown in Figure 3. The internal modem operates at speeds of 1200 and 2400 bps.

  • Page 32: Remote Modem Connection

    Connecting the PC Remote Modem Connection For a remote modem connection, you must use a modem (either connected to, or built into the PC) to access the internal modem in the control unit. You must also use a dial-up connection, as shown in Figure 4. See “Accessing SPM with a remote modem connection.

  • Page 33: Accessing Spm

    Accessing SPM NOTE: Remote access (modem connection) has priority over local access (direct connection), unless a backup or restore procedure is in progress through a direct local connection. If a modem connection is attempted while any other type of on-site programming is in progress (either at the system console or at a directly-connected PC), the system sends a message to the on-site programmer.
  • Page 34 Accessing SPM 5 Type spm and press (Enter ) to display the SPM Welcome screen shown. below. X.XX current version of SPM Welcome to SPM The MERLIN LEGEND System Programming & Maintenance Utility Please press any key to continue Version X.XX 6 Press and key to display the SPM Main Meu below.

  • Page 35: With A Local Or Remote Modem Connection

    Accessing SPM With a Local or Remote Modem Connection The method you use to access SPM by modem depends on whether you are programming on site (locally) or from a remote location. If you are on site, the modem must be connected to an 012 module on the control unit.
  • Page 36 Accessing SPM Modem Connections You must make a data connection to a modem. The following modem dialing commands are for Hayes® and Hayes-compatible modems. These may not be the commands your modem use-refer to the user guide that came with your modem for specific information.
  • Page 37 Accessing SPM To access through a local or remote modem connection, follow the steps below. 1 Sep up the appropriate physical connections between the PC and the control unit. See "Connecting the PC." 2 Type spm and press (Enter ) to display the SPM Welcome screen shown b e l o w .
  • Page 38 Accessing SPM 6 To select an option, press the function key that corresponds to the option you want. For example, to select Language press ( F 1 0 ) . SPM Main Menu Menu: Select Function (F6) Sys Program Maintenance (F1) (F7) Restore...

  • Page 39: Using Spm

    Using SPM Using SPM This section describes how to use the SPM screens, SPM Help, and the SPM options listed below. Backup Boards Browse Convert Language Maintenance Monitor Pass-Thru Password Print Options Restore System Programming NOTE: Some of the procedures described in this section should be performed by qualified service personnel only.

  • Page 40: Spm Display

    Using SPM Drop MORE ALT-P PgUp QUIT Welcome to SPM Home INSP PgDn The MERLIN LEGEND MENU Flash System Programing ALF-F & Maintenance Utility Please press any key TopSP to continue. ALT-C Version 3.06 Pause A l t LINE LINE Shift LINE Shift...

  • Page 41: Function Of Pc Keys In Spm

    Using SPM Below the console simulation window are 20 simulated line buttons. The 20 line buttons can be selected using the arrow keys to position the cursor on the appropriate button. Using [PgDn] (the Inspect feature), you can determine the status of each line and the features programmed on each line according to the letter that appears next to the line number (see below).
  • Page 42 Using SPM Table of PC Keys in SPM Function PC Key Console SPM Function Home Quit. Exit from SPM and return to the DOS (Home) prompt when you finish with system programming. If you are using a modem, the call is disconnected. Menu Return to the SPM Main Menu.
  • Page 43 Using SPM Table 2- Continued SPM Function Console PC Key Reset. Reset the communications port. For (Ctrl) + (F5) example, if the information on the screen is garbled, try exiting from and then recentering the screen. If the screen remains garbled, use (Ctrl) (F5) to clear the screen and return to the...

  • Page 44: Spm Main Menu Options

    Using SPM Main Menu Options and to the SPM SPM Main Menu provides access to system programming functions listed in Table 3. Table Main Menu Options 3. SPM SPM Menu Function program the system Sys Program Backup* To make a backup copy of your system programming and store it on diskette or on hard disk Shows which modules (port boards) are in each slot of the control Boards*...

  • Page 45: Spm Help

    Using SPM Help access the SPM help screens, press (Ctrl) + (F1). review the help screens press, (PgUp) and (PgDn). return to the first Help screen, press (Home) . exit from SPM Help, press (End). A typical help screen is shown in Figure 6. FIRST PgUp MORE Welcome to SPM...

  • Page 46: Backup

    Using SPM Backup used by qualified service personnel to create a file The Backup procedure is of system programming information in the \spm\backup directory (on the hard - drive of the PC) or in the root directory of a diskette (on the floppy disk drive of the PC).
  • Page 47 Using SPM in the first two bytes (four characters) of the The release number is found identification number. For example, 0300 = 3.0, 0201 = 2.1. If the backup file is compressed, you can read the header but you cannot read the data area following the header.
  • Page 48 Using SPM 1 At the SPM Main Menu, press (F2) to select backup. SPM Main Menu Menu: Select Function Sys Program Maintenance Restore Backup (F2) Pass-Thru Boards Password Print Opts Monitor Language 2 Follow the instructions for a floppy or a hard disk. A second window apperars which displays the GOTO FLOPPY and MAKE NEW FILE options and a directory listing for the C:\spm\backup directory.
  • Page 49 Using SPM 5 Type the new filename and press (Enter If you are working from the floppy drive, Press ESC to Abort. appears on the screen. Enter filename: (*fault is backup.ams) You can specify a drive letter with the filename but no path information. 6 Verify that the filename chosen does not already exist.

  • Page 50: Boards

    Using SPM When the backup is complete, you see the screen shown in Step 9. 8 To abort the backup press (Esc) ro reurtn to the SPM Main Menu. Backup aborted Please press Enter to see the Main Menu: 9 When the backup is complete, press (Enter ) to return to the SPM Main M e n u .
  • Page 51 Using SPM NOTES: You must assign phantom boards to higher slot numbers than any real boards you assign. If you assign a phantom board to a lower slot number than a real board, the control unit does not recognize the real board(s) that follow the phantom board.

  • Page 52: Board Types

    Using SPM Table 5. Board Types Description Board Type 4 loop-start line jacks with 4 touch-tone receivers 400LSR 4 ground-start/loop-start line jacks with 4 touch-tone receivers 400GLR 8 loop-start line jacks 800LS 8 ground-start/loop-start line jacks with Caller ID capability available 800GLID on the loop-start lines and 2 touch-tone receivers 8 ground-start/loop-start line jacks...
  • Page 53 Using SPM Follow the steps below to assign modules. 1 At the SPM Main Menu, press (F3) to select Boards. SPM Main Menu Menu: Select Function Sys Program Maintenance Backup Restore Boards Pass-Thru (F3) Print Opts Password Monitor Language 2 Press the funciton key that corresponds to the module you want to s e l e c t .
  • Page 54 Using SPM 4 Assign or remove the nodule from the slot entered in Step 3. module name = option selected in Step 2 module name nn= slot entered in Step 3. Enter slot numbers (01-17) Delete (F8) Next (F9) Backspace Enter (F10) Exit...

  • Page 55: System Programming And Maintenance (Spm) 37

    Using SPM Browse The Browse option allows you to browse through reports saved in the Reports directory (\spm\reports) on the hard disk of the PC or on a floppy. 1 At the SPM Main Menu press (Ctrl) + (F8) . GOTO HARD DISK Please enter file name GOTO FLOPPY...
  • Page 56 Using SPM Convert uses two files: the existing backup file (the “convert from” file) and the converted file (the “convert to” file), which is created when you run the Convert option. The converted file contains system programming information “ in an uncompressed form. The “convert from” file is unchanged. Because uncompressed files take longer to process than compressed files, you may want to restore this uncompressed backup to the old control unit and then create a new backup.
  • Page 57 Using SPM Follow the steps below to perform the conversion. 1 At the SPM Main Menu, press (Alt) + (U) to begin the conversion. SPM Main Menu Menu: Select Function Sys Program Maintenance Backup Restore Boards Pass-Thru Print Opts Password Monitor Language A second window appears which displays the...
  • Page 58 Using SPM After you press (Enter the GOTO FLOPPY statement shown above changes to GOTO HARD DISK and a directory listing from the root directory of the floppy disk smears. Go to Step 4. GOTO HARD DISK FILENAME.XXX Please select file name FILENAME.YYY to convert from, then press Enter...
  • Page 59 Using SPM 6 If converting from Release 1.0 or 1.1, select the CONVERT TO release. To convert from Release 1.2, 2.0 or 2.1 go to Step 7. The screen below appears when converting from Release 1.0 or 1.1. Release 1.2, 2.0 and 2.1 can only be converted to Release 3.0. All characters must be entered as they Please enter your appear on the screen, including the...
  • Page 60 Using SPM 9 Specify a filename for the converted file. Highlight the name of the file you want to convert to, press (Enter ) and go to Step 11. To enter a different filename, use the arrow keys to select MAKE NEW FILE and press (Enter 10 Enter the new filename and press (Enter Please select file name...

  • Page 61: Language

    U s i n g S P M 12 Observe the conversion progress screen. FILENAME.XXX = name entered in Step 4 CONVERSION IN PROGRESS FILENAME.NEW = name entered in Step 10 Converting From: N = drive N:FILENAME.XXX Converting To: N:FILENAME.NEW When the conversion completes, the screen shown in Step 13 appears.

  • Page 62: Pc Language

    Using SPM PC Language During SPM installation, you select a language that is recorded in the SPM configuration file. Any time thereafter, SPM can be started with the -1 option t specify a different language, using one of the following command lines: spm -1 english spm -1 french spm -1 spanish...

  • Page 63: Maintenance

    Using SPM 2 Press the funciton key that corresponds to your language selection. Display Language Make a Selection: English (F1) French (F2) Spanish (F3) Exit The Display language screen re-appears, with the language you selected. 3 press (F5) to return to the SPM Main Menu or select another language. Maintenance CAUTION: This option is for use by qualified technicians only.

  • Page 64: Pass-Thru

    Using SPM Pass-Thru The Pass-Thru option allows qualified service personnel to administer IS II/III applications on a remote PC. It permits you to establish a remote connection with the control unit to which the IS II/Ill PC is directly connected. Figure 7 illustrates the relationship of the SPM PC, the communications system control unit, and the IS II/III PC.
  • Page 65 Using SPM Once the Pass-Thru connection is established, you can program in any of the following IS II/III applications from your SPM PC: AUDIX Voice Power™ Call Accounting System Fax Attendant System® (IS Ill only) CONVERSANT Intro® (IS Ill only) NOTE: You cannot program the SPM application on the IS II/III PC because the remote call (from your SPM PC) uses the IS II/l II PC’s COM1 port;...
  • Page 66 Using SPM When you press (Enter ) you return to the SPM Main Menu. Follow the steps below to initiate the Pass-Thru. 1 At the SPM ain Menu press (F8) to select Pass-Thru. SPM Main Menu Menu: Select Function Sys Program Maintenance Restore Backup Pass-Thru...

  • Page 67: Password

    Using SPM 5 To exit from II/III programming press (F5) (Exit) The system prompts you for confirmation that you want to exit. After confirmation the following message appears. Returning to SPM Password The Password option is used by qualified service personnel to change the modem connection password.
  • Page 68 Using SPM 2 Type the old (current) password. Do not press (Enter Password: Enter Old Password If you type the old password incorrectly, the bottom of the screen displays the message Repeat Step 2. If you fail to enter the password correctly Not Equal, after three attempts, the bottom of the screen displays the message Old Password in Use...

  • Page 69: Print Options

    Using SPM Print Options The Print Opts option allows qualified service personnel to direct the output of system programming reports either to the PC (where you can save them, browse through them, or print them with the system programming Print option) or to the SMDR printer.

  • Page 70: Pc Port Output

    Using SPM Port output See “Printing Reports” for more information about the print procedure using SPM and the PC port. Restore The Restore option allows qualified service personnel to load system programming from a diskette or from the hard disk into the processor module memory.
  • Page 71 Using SPM Restore is terminated under the following conditions: — If fewer boards are listed on the disk than on the control unit. — If any real board is out of sequence with the boards listed on the disk. — If phantom boards are not listed last. restored is Hybrid/PBX, —...
  • Page 72 U s i n g S P M 2 Follow the instructions for a floppy or a hard disk. A second window appears which displays the GOTO FLOPPY option and a directory listing for C:\spm\backup. If you are performing a Restore with a file saved on a floppy disk, go to Step 3.

  • Page 73: System Programming

    System Programming 5 Observe the restore progress screen. xx= approximate number of minutes Press CTRL-F5 to Abort filename = name entered in Step 5 Est. total time. xx min xxxx = number of blocks filename RESTORE IN PROGRESS Blocks sent Remaining To abort the restore press (Ctrl) + (F5) .

  • Page 74: Idle States

    System Programming In most cases, you can press or (F5) to exit from a screen without making Exit any changes. Exceptions to this are noted as part of a procedure. When you complete a procedure and press Exit (F5) ], you usually move up one screen in the menu hierarchy.
  • Page 75 System Programming NOTE: If a procedure requires an idle condition, perform the programming outside of normal business hours. If a procedure requires that the system be in an idle state and the system is busy when you begin, you see the screen shown below. System Busy Pls Wait Dial Code: nnnn ss/pp...

  • Page 76: System Forced Idle

    System Programming System Forced Idle When the entire system is forced idle, no calls can be made or received. The . procedures listed below can be performed only when the entire system (every ‘ line and every extension) is idle: Select system mode.

  • Page 77: Extension Forced Idle

    System Programming Extension Forced Idle When an extension or data terminal is forced idle, no calls can be made or received on that extension or data terminal. The following procedures can be performed only when the extension or data terminal being programmed is idle: Assign call restrictions.

  • Page 78: Accessing System Programming

    System Programming Accessing System Programming Follow the steps below to access system programming. 1 At the SPM Main Menu press (F1) to select Sys Program. SPM Main Menu Menu: Select Function Sys Program Maintenance (F1) Backup Restore Boards Pass-Thru Print Opts Password Monitor Language...

  • Page 79: Printing Reports

    System Programming Printing Reports Use the following procedure to print system reports using SPM at the PC. The SPM Print Opts must be set to PC Port. See “Print Options” for details about setting the printer output port. 1 At the System Programming menu, press (PgUp) to display the second page o f t h e m e n u .

  • Page 80: Print Hard Copy

    System Programming Print Hard Copy To print a hard copy of the report, use the arrow keys to highlight and press (Enter LPTl: Print to Hard Disk To print the reports to the hard disk if the print file does not exist, use the arrow keys to highlight MAKE NEW FILE and press (Enter —...

  • Page 81: Upgrading The System

    Upgrading the System Upgrading the System WARNING: The following procedures are to be used by qualified technicians or service personnel only. Installation or maintenance of this product by anyone other than qualified personnel may damage or impair the product; your limited warranty does not cover such damage. For details, see your limited warranty in the Customer Support Information in the back of this book.

  • Page 82: Inter-Release Compatibility

    Upgrading the System NOTE: If SPM is already installed, the Welcome to SPM screen that appears when you start SPM identifies the version on both the last line of the console simulation window and in the upper left corner of the screen. If you are working with Version 3.
  • Page 83 Upgrading the System Table 6. Programming Program Restore on 2.0/ Version Backup on 1.13 1.16 yes* 2.09 yes* 2.16 3.XX yes* yes* 1.16 2.09 yes* yes* 2.16 yes* yes* 3.XX 2.09 2.16 yes* 3.XX 2.16 yes* 3.XX 3.XX * The backup file must be converted before it is restored. System Programming and Maintenance (SPM) 65...

  • Page 84: Upgrade Procedure

    Upgrading the System NOTE: The default barrier code and any programmed barrier codes will be carried over to Release 3.0 with no change and the barrier code length will be four (4). It is the responsibility of the system manager to change the barrier code length and the barrier codes if so desired.
  • Page 85 Upgrading the System 5 Perform a System Erase (frigid start). Use the following procedure to ensure that all system programming is returned to default values. Maintenance>Slot>00>Demand Test>System Erase (Line 5, left button)> System Erase (Line 5, left button)> Yes The System Erase option is not displayed on the screen to prevent accidental erasure of system programming.

  • Page 86: Programming Needed After Upgrade To Release 1.1

    Upgrading the System 7 Program new features. If you wich to use the factory defaults for the new features available with Release 3.0, skip this step. See Tables 7, 8 and 9 which follow this procedure. added with Release 1.1 of the Table 7.

  • Page 87: Programming Needed After Upgrade To Release

    Upgrading the System Table 8. Programming Needed after Upgrade to Release 2.0 Feature Sequence Primary Rate Program>LinesTrunks>LS/GS/DS1>Type>PRI Interface (PRI) Program>LinesTrunks>LS/GS/DS1>FrameFormat Program>LinesTrunks>LS/GS/DSl>Suppression Program>LinesTrunks>PRI>PhoneNumber Program>LinesTrunks>PRI>B-ChannlGrp Program>LinesTrunks>PRI>NumbrToSend Program>LinesTrunks>PRI>TestTelNum Program>LinesTrunks>PRI>Protocol Program>LinesTrunks>PRI>DialPlanRtg Program>LinesTrunks>PRI>OutgoingTbl Program>Tables>ARS DID Emulation SysProgram>LinesTrunks>LS/GS/DSl>Type>More >DID/A11 DID on T1 Night Service Sys Program>NightSrvce>GroupAssign>Calling Calling Group Group Coverage VMS Off...

  • Page 88: Surrogate Mode Programming

    Surrogate Mode Programming Table 9. Programming Needed after Upgrade to Release 3.0 Feature Sequence Automatic Backup Program> System>Back/Restore>Auto Backup LinesTrunks> More >LS-ID Delay> Drop >Dial trunk Incoming Call Line no,>Enter Identification Delay Remote Access LinesTrunks>RemoteAccss>BarrierCode>CodeInfo >Code Length Barrier Codes LinesTrunks>RemoteAccss>BarrierCode>CodeInfo >Code Entry Extensions>...
  • Page 89 Surrogate Mode Programming Once you enter surrogate mode programming, you must follow the sequence of procedures shown below. the service location, perform the following: System Erase Program the Boards (except the 10OD module) System Programming Backup the installation site, perform the following: Restore Program the 10OD module While you...
  • Page 90 Surrogate Mode Programming 72 System Programming and Maintenance (SPM)

  • Page 91: Glossary

    Glossary account code Code used to associate incoming and outgoing calls with corresponding accounts, employees, projects, and clients. Accunet AT&T’s switched digital service for 56-kbps, 64-kbps restricted, and 64-kbps clear circuit- switched data calls. address a coded representation of the destination of data or of the data’s originating terminal, such as the dialed extension number assigned to the data terminal.
  • Page 92 Glossary application Software and/or hardware that adds functional capabilities to the system. For example, MERLIN Identifier is an application that provides caller identification information (if available in the local area or jurisdiction). (Automatic Route Selection) System feature that routes calls on outside trunks according to the number dialed and trunk availability.
  • Page 93 Glossary AUDIX Voice Power A voice-processing application, part of IS lI/III, that provides Automated Attendant, Call Answer, Information Service, Message Drop, Voice Mail, and, optionally, FAX Attendant System for use with the system. Automated Attendant IS II/III, MERLIN MAIL, and AT&T Attendant application that automatically answers incoming calls with a recorded announcement and directs callers to a department, an...
  • Page 94 Glossary (bipolar 8 zero substitution) Line-coding format B8ZS that encodes a string of eight zeros in a unique binary sequence to detect bipolar violation. See also bipolar signal. Procedure for saving a copy of system backup programming onto a floppy disk or memory card.
  • Page 95 Glossary Behind Switch mode One of three modes of system operation, in which the control unit is connected to (behind) another telephone switching system, such as Centrex or Definity, which provides features and services to telephone users. See also Hybrid/PBX mode and Key mode. binary code Electrical representation of quantities or symbols expressed in the base-2 number...
  • Page 96 Glossary board renumbering System programming procedure for renumbering boards that have already been assigned to specific slots on the control unit. Transmission path having a bandwidth greater broadband than a voice-grade channel. Multiconductor electrical path used to transfer information over a common connection from any of several sources to any of several destinations.
  • Page 97 Glossary (Call Accounting Terminal) Standalone unit with a built-in microprocessor and data buffer that provides simple call accounting at a low cost. CCITT (International Telegraph and Telephone Consultative Committee) (common-channel signaling) Signaling in which one channel of a group of channels carries signaling information for each of the remaining channels, permitting each of the remaining channels to be used to nearly full capacity.
  • Page 98 Glossary clock synchronization Operation of digital facilities from a common clock. (Call Management System) DOS-based application that simulates the actions of a system operator by answering and distributing calls. Also produces reports for call analysis. (central office) Location of telephone switching equipment that provides local telephone service and access to toll facilities for long- distance calling.
  • Page 99 Glossary (class of restriction) Various types of restrictions that can be assigned to remote access trunks or barrier codes. These restrictions consist of Calling Restrictions, ARS Facility Restriction Levels (FRLs), Allowed Lists, Disallowed Lists, and Automatic Callback queuing. Coverage Set of system features that can determine how extensions’...
  • Page 100 Glossary data station Special type of extension where data communications take place; includes DTE and DCE; sometimes a telephone is also part of a data station. An input/output (I/O) device (often a personal data terminal computer) that can be connected to the control unit via an interface.
  • Page 101 Glossary Tie trunk on which the originating end of the tie delay-dial-start tie trunk trunk transmits an off-hook signal to the receiving end and waits for the receiving end to send an off-hook signal followed by an on- hook signal. Also called “dial-repeating tie trunk.”...
  • Page 102 Glossary Digital Signal 1 See DS1. digital switch element See DSE. digital transmission Mode of transmission in which the information to be transmitted is first converted to digital form and then transmitted as a serial stream of pulses. See also analog transmission. DIP switch (dual in-line package) Switch on a 400EM module used to select the signaling format for...
  • Page 103 Glossary door answering unit Device connected to a basic telephone jack and used at an unattended extension or front desk. (disk operating system) (Digital Signal 0) Single 64-kbps voice or data channel. (Digital Signal 1) Bit- oriented signaling interface that multiplexes twenty-four 64-kbps channels into a single 1.544-Mbps stream.
  • Page 104 Glossary Trunk supervisory signaling, used between two E&M signaling communications systems, in which signaling information is transferred through two-state voltage conditions (on the Ear and Mouth leads) for analog applications and through two bits for digital applications. See also tie trunk. (Electronic Industries Association) Physical interface, specified by the EIA, that EIA-232-D...
  • Page 105 Glossary Programming performed at an extension to extension programming customize telephones for personal needs; users can program features on buttons, set the telephone ringing pattern, and so on. See also extension programming and system programming. extended superframe See ESF. format Equipment (often a trunk) constituting a facility telecommunications path between the system...
  • Page 106 Glossary feature code Code entered on a dial pad to activate a feature. feature module Prior to Release 3.0, a circuit pack inserted into ‘ the processor module, used to provide system features and replaced when the system is upgraded. Display screen on MLX display telephones;...
  • Page 107 Glossary General-Purpose See GPA. Adapter. Condition that occurs when a user tries to call glare out on a loop-start trunk at the same time that another call arrives on the same trunk. (General-Purpose Adapter) Device that connects an analog multiline telephone to optional equipment such as an answering machine or a fax machine.
  • Page 108 Glossary HFAI (Hands Free Answer on Intercom) Feature that allows a user to answer a voice-announced call. (Hands-Free Unit) Unit for analog multiline telephones that allows users to make and receive calls on the speakerphone without using the handset. Home screen Display normally shown on an MLX display telephone;...
  • Page 109 Glossary (intercom buttons) Telephone buttons that ICOM buttons provide access to inside system lines for calling other extensions or receiving calls from them. Tie trunk on which no start signal is necessary; immediate-start dialing can begin immediately after the trunk is trunk seized.
  • Page 110 Glossary device (input/output device) Equipment that can be attached to a computer internally or externally for managing a computer system’s input and output of information. IS II/III (Integrated Solution II or Integrated Solution Ill) Set of UNIX system-based applications that augments and provides additional services using the system.
  • Page 111 Glossary kbps Kilobits per second. Key mode One of three modes of system operation, in which the system uses personal lines on line buttons for outside calls, with a separate interface (lCOM buttons) for internal calling. See also Behind Switch mode and Hybrid/PBX mode.
  • Page 112 Glossary Refers to inside system lines and outside line/trunk trunks in general terms, See also line and trunk. Physical interface on a module in the control line/trunk jack unit for connecting an outside trunk to the communications system. Also called “trunk jack.”...
  • Page 113 Glossary memory card Storage medium, similar in function to a floppy disk, that allows information to be added to or obtained from the communication system through the PCMCIA interface slot on the processor module. MERLIN Identifier Adjunct that allows users to receive, store, and use information provided by Caller ID.
  • Page 114 Glossary Pair, or group of pairs, of modems and data modem pool modules with interconnected RS-232 interlaces that converts digital signals to analog, or analog signals to digital, thereby allowing users with digital data stations to communicate with users who have analog data stations. Circuit pack in the control unit that provides the module physical jacks for connection of telephones...
  • Page 115 Glossary network Configuration of communications devices and software connected for information interchange. network interface Hardware, software, or both that links two systems in an interconnected group of systems, for example, between the local telephone company and a PBX. off-hook Telephone is said to be off-hook when the user has lifted the handset, pressed the Speaker button to turn on the speakerphone, or used a headset to connect to the communications...
  • Page 116 Glossary (off-premises telephone) Single-line telephone or other tip/ring device connected to the system through an 008 OPT module in the control unit. Appears as an inside extension to the system, but may be physically located away from the system. off-premises extension Signaling that uses the same path as voice- out-of-band signaling frequency transmission and in which the...
  • Page 117 Glossary pool In Hybrid/PBX mode, a group of outside trunks that users can access with a Pool button or by dialing an access code on an SA button. Also used by the ARS feature when choosing the least expensive route for a call. See jack.
  • Page 118 Glossary Module in the second slot of the control unit processor module (Slot O, to the right of the power supply). Includes the software and memory that runs the ‘ system. Reassignment of the system programming jack programming port position to any of the first five extension jacks reassignment on the first MLX module in the control unit.
  • Page 119 Glossary (random-access memory) Computer memory in which an individual byte or range of bytes can be addressed and read or changed without affecting other parts of memory. read-only memory See ROM. Remote Access System feature that allows an outside caller to gain access to the system, almost as if at a system extension.
  • Page 120 Glossary (Supplemental Alert Adapter) Device that permits -48-VDC alerting equipment to be connected to an analog multiline telephone jack so that people working in noisy or remote areas of a building can be alerted to incoming calls. Telephone buttons that provide a single SA buttons interface to users for both internal and external calling.
  • Page 121 Glossary Printer used to produce SMDR reports. SMDR printer Connected to the system via an RS-232 jack on the processor module. See SDN. Software Defined Network Pause, Stop, or End-of-Dialing signal in a special character programmed dialing sequence such as an Auto Dial or Personal Speed Dial number.
  • Page 122 Glossary Date and time that appear on MLX display system date and time telephones and SMDR reports. Programming of system functions and features system programming that affect most users, performed from an MLX- 20L telephone or a computer using SPM. See also extension programming and centralized telephone programming.
  • Page 123 Glossary trunk Line creating a telecommunications path between the communications system and the telephone company central office (CO) or another switch. Often used synonymously with line. trunk jack See line/trunk jack. trunk pool See pool and modem pool. (touch-tone receiver) Device used to decode DTMF touch-tones dialed from single-line telephones or Remote Access telephones.
  • Page 124 Glossary (Wide Area Telecommunications Service) WATS Service that allows calls to certain areas for a flat-rate charge based on expected usage. Tie trunk on which the originating end transmits wink-start tie trunk an off-hook signal and waits for the remote end to send back a signal (a wink) that it is ready for transmission.
  • Page 125 Index null, 32 phantom, 32 procedure, 35 - 36 355A modular adapter, 3 programming in surrogate mode, 71 7 x 24 display, 21 types, 34 9-pin to 25-pin adapter, 2 Browse, 21 , 25 , 37 Aborting Cold start, see Restart (cold start) Backup, 31 Color monitor, 9 Convert, 38...
  • Page 126 Index Frigid start, see System Erase (frigid start) Function keys, 22 Function of PC keys in SPM, 24 - 25 D8W modular cord, 3 Data Status, 69 DB-25 connector, 2 DB-9 connector, 2 Help, 24 , 27 , 38 DEBUG attribute, 25 Home key, 24 Default barrier codes, 66...
  • Page 127 Index Page Down key, 24 LANG attribute, 43 Page Up key, 24 Language Pass-thru console window, 44 connection, 46 - 47 menu option, 21 , 26 menu option, 21 , 26 overview, 43 - 44 modem speed, 46 PC, 44 overview, 46 - 49 procedure, 44 - 45 procedure, 48 - 49...
  • Page 128 Index Reports directory, 5 printing, 61 - 62 Terminal emulation type, 48 - 49 Requirements, system, 2 - 3 tmp directory, 5 - 6 Reset communication port, 25 factory defaults, 52 Restart (cold start), 52 , 53 Uncompressed files, 29 Restore UNIX system PC, 1 conversion requirements, 63 - 64...

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