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Syn248 Installation and
Configuration Guide
© 2012–2013 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced
American Telephones, San Antonio, TX 78219. Syn248® is a registered trademark of Advanced American Telephones. Issue 5.0 09/13
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Table of Contents
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Related Manuals for AT&T Syn248 SB35010
Summary of Contents for AT&T Syn248 SB35010
- Page 1 ® Syn248 Installation and Configuration Guide © 2012–2013 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Syn248® is a registered trademark of Advanced American Telephones. Issue 5.0 09/13...
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Page 2: Table Of Contents
Syn248 Installation and Configuration Guide ONTENTS Preface ......................4 Additional Documentation ..........................4 Topic Navigation ..............................5 Text Conventions ..............................5 Installation ....................... 6 System Overview ..............................7 Software Version Compatibility...................... 8 System Installation Overview......................9 Recommended Installation Sequence....................... 10 Site Preparation.............................. - Page 3 Syn248 Installation and Configuration Guide System Configuration...................35 Accessing the Administrator WebUI ......................36 Error Handling............................38 System Settings..............................39 Changing the System Basic Settings..................39 Configuring the Auto Attendant ........................42 Setting the Current Auto-Attendant..................46 Name Recording for the Auto Attendant Directory................47 Configuring Hold Settings ..........................
- Page 4 Syn248 Installation and Configuration Guide Initial Installation ...............................104 Display Messages...............................104 Gateway Setup..............................107 WebUI..................................108 Administrator WebUI ........................108 System Upgrade..........................112 User WebUI ............................113 PC/Deskset Interaction ..........................114 Other Deskset Features..........................115 Music on Hold (MoH) (SB35025 Deskset only)...................116 Appendixes....................118 Appendix A: Expanding Your System.......................118 Appendix B: IP Addresses and Connectivity ..................119 Appendix C: Technical Specifications ......................120 Appendix D: Default Settings........................121...
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Page 5: Preface
Syn248 Installation and Configuration Guide Back to Contents REFACE This Installation and Configuration Guide provides instructions for installing and setting up your Syn248 system with software version 1.3.1 or later. See page 8 for instructions on checking the software version on the Gateway and the Deskset. To upgrade your Syn248 devices to the latest software version, see “Updating Devices”... -
Page 6: Topic Navigation
Syn248 Installation and Configuration Guide Back to Contents Topic Navigation This Syn248 Installation and Configuration Guide features easy navigation between topics and the ability to return to your original topic. Bold text in blue Text in blue indicates a link to another page in the document. indicates a hyperlink to an external web site. -
Page 7: Installation
Syn248 Installation and Configuration Guide Back to Contents H A P T E R NSTALLATION This section describes the physical installation of the Syn248 devices. Each system must include at least one Gateway and one Deskset. Each Gateway supports up to four analog telephone lines. -
Page 8: System Overview
Syn248 Installation and Configuration Guide Back to Contents System Overview AT&T SB35010 Analog Gateway — Each Gateway provides access to up to four analog outside telephone lines. A system can have up to two Gateways, supporting up to eight telephone lines. AT&T SB35020/SB35025 Deskset —... -
Page 9: Software Version Compatibility
Syn248 Installation and Configuration Guide Back to Contents Software Version Compatibility Systems with software versions 1.3.1 and later support the features described in this guide. All Gateways and Desksets must have compatible software versions installed. To determine the software version of a SB35010 Gateway, on the Gateway front ... -
Page 10: System Installation Overview
Syn248 Installation and Configuration Guide Back to Contents System Installation Overview Figure 1 illustrates how the Syn248 system differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, the system uses a distributed control system over a new or existing local area network (LAN). lines = telephone ... -
Page 11: Recommended Installation Sequence
Syn248 Installation and Configuration Guide Back to Contents Recommended Installation Sequence 1. Prepare your site for installation. See “Site Preparation” on page 2. Install the Gateway(s). See “Connecting the Gateway” on page 3. Install the first Deskset. See “Deskset Installation” on page 19. -
Page 12: Site Preparation
Syn248 Installation and Configuration Guide Back to Contents Site Preparation This section describes how to prepare your site for a successful Syn248 system installation. Network Requirements A switched network topology is recommended for your LAN (using standard 10/100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit/s). The office LAN infrastructure should use Cat.-5 (or better) cable. -
Page 13: Placement Considerations
Syn248 Installation and Configuration Guide Back to Contents Placement Considerations Avoid placing any Syn248 component too close to the following: Communication devices, such as television sets, DVD players, or other cordless telephones Excessive heat sources Noise sources, such as a window with traffic outside, motors, microwave ovens, ... -
Page 14: Assigning Telephone Lines And Extensions
Syn248 Installation and Configuration Guide Back to Contents Assigning Telephone Lines and Extensions This section discusses various telephone line configuration issues to consider. Providing Limited Telephone Service During AC Power Outages The fourth line on each Gateway is a Bypass port that works during AC power failures. If you have a telephone line plugged into LINE 4, connect a line-powered analog telephone to the RJ-11 jack labeled BYPASS for telephone service during power failures. -
Page 15: Extension Assignments
Syn248 Installation and Configuration Guide Back to Contents Extension Assignments The system assigns the first Deskset to join the network as extension 200. The system automatically assigns each additional Deskset an extension number in ascending order as it is connected to the LAN. Once the Desksets are connected to the same network, they find each other through Peer-to-Peer (P2P) discovery protocols and automatically self-configure. -
Page 16: Gateway Placement
Syn248 Installation and Configuration Guide Back to Contents Gateway Placement You can install the Gateway in a standard 19-inch rack, on a desktop, or mount it on a wall. The Gateway must be installed within three feet of the building ground point. Install each device using the following instructions. -
Page 17: Wall Mounting
Syn248 Installation and Configuration Guide Back to Contents Wall Mounting You can mount the Gateway to a wall using the two mounting slots on the bottom of the device. Ensure that the device is oriented as shown in Figure 3 to allow air to flow vertically through the ventilation holes on each side of the device. -
Page 18: Connecting The Gateway
Syn248 Installation and Configuration Guide Back to Contents Connecting the Gateway The Gateway grounding terminal shown in Figure 4 must be connected to reliable earth ground using a separate ground wire before connecting the telecommunication lines. The connection to earth ground must be verified by qualified personnel. - Page 19 Syn248 Installation and Configuration Guide Back to Contents Connect the Gateway to the network: 1. Connect the supplied Cat.-5 LAN cable (or a comparable substitute) from your office LAN to the Gateway LAN port. Line LEDs DC Power Figure 7. Gateway Power and LAN Connections 2.
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Page 20: Deskset Installation
Syn248 Installation and Configuration Guide Back to Contents Deskset Installation Figure 9 identifies the features on the bottom and side of the Deskset. You can install the Deskset on a desktop or mount it on a wall. RESET Figure 9. Deskset Connections (SB35025 Model Shown) 1. - Page 21 Syn248 Installation and Configuration Guide Back to Contents To attach the Desktop stand for desktop installation: 1. Select a Deskset position. The desktop setup requires the Deskset stand and provides two positions, option 1 at 45° and option 2 at 60°, as shown in Figure 10. If you use option 2, rotate the handset tab as explained in “To rotate the handset tab for wall and Deskset Option 2 installation:”...
- Page 22 Syn248 Installation and Configuration Guide Back to Contents 5. Rotate the stand away from you until it rests against the base and you hear a click as the flexible tabs lock into place. To rotate the handset tab for wall and Deskset Option 2 installation: 1.
- Page 23 Syn248 Installation and Configuration Guide Back to Contents To install the Deskset on a wall: 1. Plug the Ethernet cable into the port on the back of the Deskset. (See “To connect the Deskset to the network:” on page 24.) 2.
- Page 24 Syn248 Installation and Configuration Guide Back to Contents Connect the corded handset: 1. Plug the coiled end of the handset cord into the handset jack on the left side of the Deskset. Handset Jack on Deskset Handset Jack on Handset 2.
- Page 25 Syn248 Installation and Configuration Guide Back to Contents To connect the Deskset to the network: 1. Plug a Cat.-5 Ethernet cable into the Network port on the back of the Deskset. 2. Plug the other end into an Ethernet wall jack that connects to your LAN switch. If there is a networked computer and no extra Ethernet wall jacks near the Deskset, then the Deskset and PC can share the same network connection.
- Page 26 Syn248 Installation and Configuration Guide Back to Contents To connect power: If you are using PoE, connecting the Deskset to the network also connects the power. If you are using the supplied power adapter: 1. Plug the power adapter (blue tag) into the DC Power jack on the back of the Deskset. Power Jack 2.
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Page 27: Connecting An Overhead Paging System (Ohp)
Syn248 Installation and Configuration Guide Back to Contents Connecting an Overhead Paging System (OHP) You can connect a single-zone overhead paging system to an SB35025 Deskset using the supplied audio in/out cable. Syn248 supports one single-zone paging system per Syn248 system. If necessary, you can connect both an overhead paging system and a Music on Hold source to a single SB35025 Deskset using the supplied audio in/out cable. - Page 28 Syn248 Installation and Configuration Guide Back to Contents To install an overhead paging system: 1. Plug an audio cable from the OHP device into the “Paging Output” jack of the audio in/out cable supplied with the SB35025 Deskset, as shown in Figure 13. Overhead Paging System Paging Output...
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Page 29: Connecting A Music On Hold Source
Syn248 Installation and Configuration Guide Back to Contents Connecting a Music on Hold Source Your music on hold (MoH) source can be a streaming audio source, such as a radio or MP3 music player. The audio source must have a volume control. The volume adjustment on the audio device should be set to obtain the preferred level of music on hold within the system. - Page 30 Syn248 Installation and Configuration Guide Back to Contents To install a music on hold source: 1. Connect an audio cable with 1/8-inch (3.5 mm) jacks from your music on hold source to the “Music on Hold Input” jack of the audio in/out cable supplied with the SB35025 Deskset.
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Page 31: Cordless Headset Installation And Registration
Syn248 Installation and Configuration Guide Back to Contents Cordless Headset Installation and Registration The SB35020 Deskset does not support AT&T DECT Cordless Headsets. Install the cordless headset charger, then install and charge the battery according to the headset user’s manual. You can register one AT&T DECT Cordless Headset to a Deskset. -
Page 32: Sb35031 Deskset Registration
Syn248 Installation and Configuration Guide Back to Contents SB35031 Deskset Registration To register the cordless headset: 1. Press (MENU), then 2, and then 5. The Cordless Headset Registration menu appears. The headset must be in the charger, otherwise registration cannot proceed. Cordless Headset Registration Cordless Headset is currently Not Registered... -
Page 33: Deregistering A Cordless Headset
Syn248 Installation and Configuration Guide Back to Contents Deregistering a Cordless Headset You must deregister cordless accessories before you can register them to different Desksets. If you remove a Deskset from the system, first deregister any cordless accessories. To deregister a cordless headset: SB35025 1. -
Page 34: Cordless Accessory Registration And Deregistration Time-Out
Syn248 Installation and Configuration Guide Back to Contents Cordless Headset Registration Cordless Headset is currently Not Registered Place Cordless Headset in charger. Quick Dial Press Register to begin process. Register Exit The cordless headset ON/OFF light slowly flashes. . The User Settings menu appears. 4. -
Page 35: Product Registration
Syn248 Installation and Configuration Guide Back to Contents Product Registration In order to keep your system up to date with the latest upgrades and ensure timely warranty support, it is extremely important to register your system. To register a device, you need its MAC address. -
Page 36: System Configuration
Syn248 Installation and Configuration Guide Back to Contents H A P T E R YSTEM ONFIGURATION The WebUI allows you to configure Syn248 devices and the Syn248 system. The WebUI is embedded in every SB35010 Gateway and Deskset. When you access the WebUI, you are accessing it on the device, not on the Internet. -
Page 37: Accessing The Administrator Webui
Syn248 Installation and Configuration Guide Back to Contents Accessing the Administrator WebUI Only one person at a time should log on as the system administrator to prevent unintentional overwriting of changes. WebUI information for Deskset users is contained in the “Web Interface” chapter of the SB35020/SB35025 Deskset User's Guide and the SB35031 Deskset User’s smbtelephones.att.com Guide at... - Page 38 Syn248 Installation and Configuration Guide Back to Contents 6. Enter admin in the Login Name field and 12345 in the Password field, then click . You can change the Admin ID and password once you have logged on. The System Information page appears. The System Information page displays the count of Desksets and Gateways.
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Page 39: Error Handling
Syn248 Installation and Configuration Guide Back to Contents Error Handling If you type an invalid value into one of the WebUI fields and click , the page is not saved. The WebUI displays an error message at the top of the page. The field with the incorrect value is highlighted in yellow, as shown in Figure 16. -
Page 40: System Settings
Syn248 Installation and Configuration Guide Back to Contents System Settings After you log on to the WebUI as the administrator with a Gateway or Deskset IP address, you can make changes to the system or to individual Desksets. When making changes to the System Settings through the WebUI, ensure that no one is using the system. - Page 41 Syn248 Installation and Configuration Guide Back to Contents 4. Set the Timer for Forwarded and Transferred Outside Calls. This sets the Maximum Call Duration for incoming calls when they are forwarded to non-system phone numbers, such as to cell phones. When you forward these calls, two phone lines are in use for the duration of the forwarded call —...
- Page 42 Syn248 Installation and Configuration Guide Back to Contents b. Click Custom Time Server if you have your own preferred time server, then enter the server’s URL. Select your Time Zone. d. Click Yes or No for Daylight Savings Time. To set the time and date manually, click Manual. Enter the current time and date.
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Page 43: Configuring The Auto Attendant
Syn248 Installation and Configuration Guide Back to Contents Configuring the Auto Attendant The Auto Attendant automatically answers unanswered external calls when it is set as a Call Foward–No Answer destination on the Phone Line CFNA page. See “Configuring Phone Line CFNA” on page 53. - Page 44 Syn248 Installation and Configuration Guide Back to Contents To customize a menu: 1. Click System Settings, then Auto Attendant. The Day Menu appears. to record a menu voice prompt. The Auto Attendant Voice 2. Click Prompts screen appears. See “Auto Attendant Voice Prompts” on page 3.
- Page 45 Syn248 Installation and Configuration Guide Back to Contents The available choices are: None — No action. Replay — Replays the current message. Auto Attendant Directory — Accesses the Auto Attendant Directory, which allows callers to spell a name, followed by the pound (#) sign. See “Name Recording for the Auto Attendant Directory”...
- Page 46 Syn248 Installation and Configuration Guide Back to Contents Auto Attendant Voice Prompts To record Auto Attendant voice prompts: 1. Click System Settings, then Auto Attendant. 2. On an Auto Attendant Day Menu or Night Menu page, click . The Auto Attendant Voice Prompts page appears. 3.
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Page 47: Setting The Current Auto-Attendant
Syn248 Installation and Configuration Guide Back to Contents Figure 17. Day Menu Example Setting the Current Auto-Attendant To set the current Auto-Attendant: (MENU), then 5 to display the Auto-Attendant 1. On the Operator Deskset, press menu. 2. SB35031 Deskset — Highlight the desired menu, then press Set? ... -
Page 48: Name Recording For The Auto Attendant Directory
Syn248 Installation and Configuration Guide Back to Contents Name Recording for the Auto Attendant Directory The administrator and individual users can create name recordings at the Desksets. When callers access the Directory through the Auto Attendant, the name recording plays to confirm the selection. - Page 49 Syn248 Installation and Configuration Guide Back to Contents 4. When you are finished recording, press . The screen changes to display Stop Play Record 5. Press to review the name recording. Play 6. To return to the User Settings screen, press Exit To delete a name: SB35031...
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Page 50: Configuring Hold Settings
Syn248 Installation and Configuration Guide Back to Contents Configuring Hold Settings On the Hold Settings page, you can enable Music on Hold and create a hold announcement for callers to hear when they are on hold. When the hold announcement and Music on Hold are disabled, callers on hold hear two short beeps every 10 seconds. - Page 51 Syn248 Installation and Configuration Guide Back to Contents , you return to the Hold Settings page. 9. After hanging up and clicking If you press before you hang up, the recording is not saved. to return to the Hold Settings page without saving the changes. Click 10.
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Page 52: Overhead Paging
Syn248 Installation and Configuration Guide Back to Contents Overhead Paging The Overhead Paging Configuration page does not appear if there are no SB35025 Desksets connected to the system. To set up external overhead paging: 1. In the navigation menu at left, click Overhead Paging. The Overhead Paging Configuration page appears. - Page 53 Syn248 Installation and Configuration Guide Back to Contents Creating a Paging Zone with Overhead Paging An overhead paging (OHP) system issues a one-way broadcast to all overhead speakers. These speakers cannot be grouped into separate zones. A single OHP system can be connected to the AUX I/O port of an SB35025 Deskset.
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Page 54: Configuring Phone Line Cfna
Syn248 Installation and Configuration Guide Back to Contents Configuring Phone Line CFNA On the Phone Line CFNA (Call Forward–No Answer) page, you can specify how to forward calls that do not get answered. You can set a CFNA destination for each telephone line connected to the Gateway. - Page 55 Syn248 Installation and Configuration Guide Back to Contents Extension. The unanswered call is directed to the selected extension. Note that if the call is not answered at the extension, then the call is forwarded again according the extension’s Intercom CFNA setting. Outside Phone Number.
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Page 56: Creating, Editing And Deleting Paging Zones
Syn248 Installation and Configuration Guide Back to Contents Creating, Editing and Deleting Paging Zones Use paging zones to set up extensions that can be paged as a group. For example, all extensions in the sales department could be defined as a paging zone. Any Deskset user can initiate a page to all extensions or only to the members of a paging zone. - Page 57 Syn248 Installation and Configuration Guide Back to Contents 4. Select one or more extensions that you want in this paging zone from the Available Members list and click Select one or more extensions to remove from this paging zone from the Paging Zone Members list and click Overhead paging speakers can be included in a paging zone.
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Page 58: System Directory
Syn248 Installation and Configuration Guide Back to Contents System Directory Create a list of up to 100 phone numbers (referred to as the System list on the Deskset) that Deskset users might frequently call. These numbers are available to all of the extensions. -
Page 59: Line Naming
Syn248 Installation and Configuration Guide Back to Contents Line Naming You can name the lines connected to the Gateway for easier identification. To name a line: 1. In the navigation menu at left, click Line Naming. The Line Naming page appears. 2. -
Page 60: Extension Settings
Syn248 Installation and Configuration Guide Back to Contents Extension Settings Use the WebUI to configure the following Extension Settings: “Extension Basic Settings” on page 59 “Personal Directory” on page 62 “Deskset Programmable Feature Keys (PFKs)” on page Ensure that the extension you are configuring is not in use, or the configuration changes may fail. - Page 61 Syn248 Installation and Configuration Guide Back to Contents Extension Name displays the name for the current extension. This name is used on the Idle screen of the Deskset and in the Auto Attendant Directory. Callers spell the Extension Name, followed by the pound (#) sign, using their touch-tone phones when they search for extensions in the Auto Attendant Directory.
- Page 62 Syn248 Installation and Configuration Guide Back to Contents Voicemail. Extension. Outside Phone Number. b. Select the number of Seconds before Forwarding. The Intercom Call Forward–No Answer settings apply to intercom calls and external calls forwarded from a Phone Line Call Forward–No Answer setting (including calls routed to the extension by the Auto Attendant).
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Page 63: Personal Directory
Syn248 Installation and Configuration Guide Back to Contents Personal Directory The Personal Directory is only available at the extension for which it was created. Personal Directory entries can be created and managed by the administrator or by a Deskset user. To manage the Personal Directory: 1. - Page 64 Syn248 Installation and Configuration Guide Back to Contents To edit an entry, click [Edit] to the right of the entry. The Edit Personal Directory List Entry page appears with the fields populated with the entry to be edited. to save the entry. The Directory List page appears with the entry Click added.
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Page 65: Deskset Programmable Feature Keys (Pfks)
Syn248 Installation and Configuration Guide Back to Contents Deskset Programmable Feature Keys (PFKs) Use the Programmable Feature Keys page to set the PFKs on the Desksets in your Syn248 system. PFKs give users access to lines (Gateway lines and intercom lines) and provide one-touch access to certain Deskset features. - Page 66 Syn248 Installation and Configuration Guide Back to Contents SB35020/SB35025 Deskset Programmable Feature Keys Keys 1 to 4 are assigned to Gateway lines 1 to 4 by default. Key 10 is fixed as an Intercom key to enable internal, extension-to-extension calls. You can assign the following features to the keys: Phone line access Held Calls List...
- Page 67 Syn248 Installation and Configuration Guide Back to Contents 2. In the navigation menu at left, click Extension Settings, then Feature Keys. 3. If necessary, select the desired Deskset extension number from the Select an Extension list. When logging on as a user, you cannot select a different extension. 4.
- Page 68 Syn248 Installation and Configuration Guide Back to Contents SB35031 Deskset Quick-Dial Keys You or a SB35031 Deskset user can enter quick-dial entries. To create or edit SB35031 quick-dial entries: 1. Log on, either as administrator or a user (enter an extension number and the user’s password, if needed).
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Page 69: Device Management
Syn248 Installation and Configuration Guide Back to Contents Device Management Use the Device Management page to delete devices from the system and to change Deskset extension numbers. If you unplug a Deskset from the system, the extension remains in the system database until you use the Device Management page to delete the device. -
Page 70: Change An Extension Number
Syn248 Installation and Configuration Guide Back to Contents Deleting an Extension (Deskset) If you unplug a Deskset from the system, it remains in the system database until you use the Device Management page to delete the device. If the Auto Attendant menu programming has set a far-end key press to ring that extension or leave a message in its personal voice mailbox, that key assignment reverts to None. -
Page 71: Back Up And Restore Settings
Syn248 Installation and Configuration Guide Back to Contents Back Up and Restore Settings Back up individual Deskset settings and system settings so that they can be restored if the network or a Deskset loses its settings. You can also back up a Deskset to copy the settings to other Desksets. - Page 72 Syn248 Installation and Configuration Guide Back to Contents To back up the Extension Settings: 1. In the navigation menu at left, click Device Management, then Back up/Restore. The Back up/Restore Extension Settings page appears. 2. Select the desired extension from the Select Extension to Back up list. 3.
- Page 73 Syn248 Installation and Configuration Guide Back to Contents 2. Select whether you want to overwrite voicemail and call logs. 3. Enter the file name or click and select a file. Make sure you select the correct file to restore. The restore file name includes your extension number and the date and time.
- Page 74 Syn248 Installation and Configuration Guide Back to Contents To back up the System Settings: 1. In the navigation menu at left, click Device Management, then Back up/Restore, then System Settings. The Back up/Restore System Settings page appears. 2. Click Your web browser opens a window asking you if you would like to save the ...
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Page 75: Updating Devices
Syn248 Installation and Configuration Guide Back to Contents Updating Devices New software versions improve system functionality. All Gateways and all Desksets should be running the same software version number. You can update all devices with one command, or you can update the Syn248 devices individually. - Page 76 Syn248 Installation and Configuration Guide Back to Contents How to Upgrade Software After Adding a New Device Upgrading Syn248 software is simple. You need a reliable Internet connection for your network. After you connect your new Deskset, the screen prompts you to upgrade the software. If you have more than one Deskset to install, connect them all and wait for the upgrade prompt to appear on all Desksets.
- Page 77 Syn248 Installation and Configuration Guide Back to Contents Running a Software Update To update all devices to the latest software version: 1. In the navigation menu at left, click Device Management, then Update Device. The Update Device page appears. 2. Click .
- Page 78 Syn248 Installation and Configuration Guide Back to Contents Using requires a minimum Internet download bandwidth of 1 Mbps and an Internet router that can handle the same number of total simultaneous connections as the number of Syn248 devices. Refer to your router specification.
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Page 79: Device Log
Syn248 Installation and Configuration Guide Back to Contents Device Log If you have trouble with your system and you contact the installer or customer service, they may need the device log for troubleshooting purposes. You can generate a device log on the Device Log page. You can also configure a device log prior to generating the log. - Page 80 Syn248 Installation and Configuration Guide Back to Contents To configure the Device Log: 1. In the navigation menu at left, click Device Management, then Device Log. 2. In the Device Log list, select the desired device. 3. Under Configure Device Log, click Browse... and select the Device Log Configuration file.
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Page 81: Advanced Pstn Settings
Syn248 Installation and Configuration Guide Back to Contents Advanced PSTN Settings The Advanced PSTN Settings enable you to configure and troubleshoot the PSTN lines connected to the Gateway. The Advanced PSTN Settings include the following items: Line Calibration Data (see “Resolving Audio Echoes”... -
Page 82: Help
Syn248 Installation and Configuration Guide Back to Contents Help To display the Help menu: 1. In the navigation menu at left, click Help. A PDF Help file opens. 2. To view a topic, click the link for that topic. The page for that topic appears. System Configuration... -
Page 83: Device Configuration
Syn248 Installation and Configuration Guide Back to Contents H A P T E R EVICE ONFIGURATION This chapter shows you how to configure the Syn248 system using the device configuration menus. Most of these functions are duplicated in the WebUI, but if you need to assign static IP addresses, they must be set at each device. -
Page 84: Sb35010 Gateway Features
Syn248 Installation and Configuration Guide Back to Contents SB35010 Gateway Features Figure 20 illustrates the Gateway features and connections. LINE 1 LINE 2 LINE 3 LINE 4 BYPASS LINE 1 DC 5.1V LINE 2 RESET LINE 3 LINE 4 POWER DOWN SELECT CANCEL... - Page 85 Syn248 Installation and Configuration Guide Back to Contents Figure 21 and Table 2 provide an illustration and description of the Gateway front panel. Status LEDs Power LED Menu Navigation Keys Figure 21. Gateway Front Panel Table 2. Gateway Front Panel Keys and LEDs Used To: Description Navigate through the menus, and to...
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Page 86: Gateway Front Panel Interface
Syn248 Installation and Configuration Guide Back to Contents Gateway Front Panel Interface You can access basic information and perform some configuration tasks using the Gateway’s front panel. Most of these tasks are easier to do using the WebUI. See “Accessing the Administrator WebUI” on page The Gateway displays the Idle screen after completing the power-up sequence. -
Page 87: Gateway Configuration
Syn248 Installation and Configuration Guide Back to Contents Gateway Configuration Press UP or DOWN in the Gateway main menu until Configuration is highlighted, as shown in Figure 24, and press SELECT to display the Configuration menu. The current setting is indicated with [*]. Figure 24. -
Page 88: Upgrade Gateway Software
Syn248 Installation and Configuration Guide Back to Contents Press CANCEL to move back a space. Pressing CANCEL repeatedly will take you to the previous screen. Pressing and holding CANCEL for 2 seconds will take you to the Configuration ... - Page 89 Syn248 Installation and Configuration Guide Back to Contents Once the downloading starts, the display indicates the progress as shown by the percentage indicator. If the upgrade process is interrupted by removing the server connection, no restart occurs. The Gateway remains on the xx% complete screen, until an action is taken at that Gateway.
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Page 90: Deskset Admin Settings
Syn248 Installation and Configuration Guide Back to Contents Deskset Admin Settings You can use the Deskset Admin Settings to set up the system features described in Table 3. The WebUI also provides an interface for setting up your system. See “Accessing the Administrator WebUI”... -
Page 91: Setting Intercom Call Forward-No Answer
Syn248 Installation and Configuration Guide Back to Contents Setting Intercom Call Forward–No Answer Intercom Call Forward–No Answer is an administrator setting to handle unanswered intercom calls for each Deskset. Intercom calls include calls from other Desksets and outside calls that have been routed to a Deskset by a Phone Line Call Forward–No Answer setting. -
Page 92: Fwd/Trans To Outside Line
Syn248 Installation and Configuration Guide Back to Contents Fwd/Trans to Outside Line You can enable or disable the ability of each Deskset to forward or transfer a call to an outside line. These features use two of your telephone lines. This function is enabled by default. -
Page 93: Ip Settings
Syn248 Installation and Configuration Guide Back to Contents IP Settings On the IP Settings menu, you can manually configure the Deskset IP address. See “Appendix B: IP Addresses and Connectivity” on page 119 for a discussion of the Syn248 network configuration and IP settings. To display the IP Settings menu: 1. - Page 94 Syn248 Installation and Configuration Guide Back to Contents Set/Edit Static IP If your business requires a static IP address, you can enter static IP info at each Deskset. To set and edit static IP Address: 1. On the IP Settings menu, press 2 to display the Set/Edit Static IP screen. IP Settings IP Address: Subnet Mask:...
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Page 95: Reset User Password
Syn248 Installation and Configuration Guide Back to Contents Reset User Password Having a user password is not required, but users may want to set one in order to prevent others from accessing their messages or User Settings. If users forget their passwords, or you want to eliminate the need for a password, or to enter a new user password, you need to reset the user password. -
Page 96: Set Time And Date
Syn248 Installation and Configuration Guide Back to Contents If an upgrade is available, the Found New Upgrade screen appears. Press to install the upgrade or press to return to the Admin Settings Upgrade Cancel menu. If no upgrade is available, the No New Version screen appears. Press ... -
Page 97: Troubleshooting
Syn248 Installation and Configuration Guide Back to Contents H A P T E R ROUBLESHOOTING If you have difficulty operating your system, try the following suggestions in this section: “Common Troubleshooting Procedures” on page 97 “Initial Installation” on page 104 ... -
Page 98: Common Troubleshooting Procedures
Syn248 Installation and Configuration Guide Back to Contents Common Troubleshooting Procedures Follow these procedures to resolve common issues. Resetting Devices You may need to manually restart a device or return a device to factory defaults (see “Appendix D: Default Settings” on page 121). -
Page 99: Resolving General Functional Issues
Syn248 Installation and Configuration Guide Back to Contents RESET Button Figure 27. Deskset Reset Button Resolving General Functional Issues To resolve a blank screen or device that does not work at all: Ensure the AC plug is plugged into an electrical outlet not controlled by a wall ... -
Page 100: Resolving Audio Echoes
Syn248 Installation and Configuration Guide Back to Contents Resolving Audio Echoes If excessive echo occurs on outside calls consistently, there are two approaches you can take to troubleshoot the condition: 1. Check line calibration and parallel devices. The SB35010 Gateway uses automatic telephone line calibration to ensure optimal audio performance on outside calls. - Page 101 Syn248 Installation and Configuration Guide Back to Contents To adjust Echo Suppression and Line Loop Length settings: 1. If line recalibration and checking parallel devices do not resolve audio echoes, go to the Advanced Configuration section on the Advanced PSTN Settings page. 2.
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Page 102: Resolving General Audio Issues
Syn248 Installation and Configuration Guide Back to Contents Resolving General Audio Issues Check the following if you hear static, sudden silences, gaps in speech, echoes, distorted speech, or garbled speech. To resolve general audio issues: You may be experiencing network problems. Your LAN administrator should ensure the following minimum guidelines are met: ... - Page 103 Syn248 Installation and Configuration Guide Back to Contents b. Select the extension from the Select Extension to Back up drop-down list, and click to save the file to a specified location on your computer. You will need to locate and retrieve this file later, so make sure you remember where you saved it.
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Page 104: Power Failure Recovery Procedure
Syn248 Installation and Configuration Guide Back to Contents Power Failure Recovery Procedure The Syn248 system automatically recovers after a power failure. The following describes the recovery process. Allow about a minute for the Gateway to boot up when power returns after a power failure. -
Page 105: Initial Installation
Syn248 Installation and Configuration Guide Back to Contents Initial Installation The device screen displays Synchronizing. Probable Cause Corrective Action The device has previous data Erase all Deskset data and settings by unplugging and settings that are now the LAN cable and pressing the reset button on inconsistent with current the bottom of the Deskset for more than five system settings. - Page 106 Syn248 Installation and Configuration Guide Back to Contents The device screen displays Synch Failed. Probable Cause Corrective Action The device synch failed when Reset the device. Disconnect power or insert a trying to connect to the pen or paper clip to press the RESET button for system.
- Page 107 Syn248 Installation and Configuration Guide Back to Contents Probable Cause Corrective Action The device may have been Power cycle the Deskset by unplugging the configured on another power cord and plugging it back in. network. If power cycling does not work, back up your ...
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Page 108: Gateway Setup
Syn248 Installation and Configuration Guide Back to Contents A Syn248 device displays an error message other than Host Not Found or File Not Found after a user attempts a software upgrade. Probable Cause Corrective Action The device encountered an 1. Disconnect the power to the device, wait a few unexpected problem. -
Page 109: Webui
Syn248 Installation and Configuration Guide Back to Contents WebUI Administrator WebUI The WebUI is unresponsive. Probable Cause Corrective Action The web browser 1. Close the unresponsive web browser, reopen the encountered an unexpected browser, and log on again as administrator. problem. - Page 110 Syn248 Installation and Configuration Guide Back to Contents A Syn248 device upgrade failed, the WebUI displays “Login to target device failed”, and the WebUI and device screens display the old software version. Probable Cause Corrective Action The software version of the 1.
- Page 111 Syn248 Installation and Configuration Guide Back to Contents Some devices did not update after using Probable Cause Corrective Action Did not allow enough time Wait 30 minutes, then check whether additional for software to update due to devices have been updated. If devices are still a slow Internet connection.
- Page 112 Syn248 Installation and Configuration Guide Back to Contents Changes made to System Configuration from the WebUI are not saved. Probable Cause Corrective Action The device whose IP address Check the device status in the footer of the you used to log on to the WebUI page.
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Page 113: System Upgrade
Syn248 Installation and Configuration Guide Back to Contents System Upgrade A Syn248 device becomes sluggish or unresponsive during or immediately after software upgrade. Probable Cause Corrective Action Cannot connect to AT&T Disconnect the power to the device, wait a few ... -
Page 114: User Webui
Syn248 Installation and Configuration Guide Back to Contents User WebUI Unable to access the WebUI Log-in page from my computer. Probable Cause Corrective Action The computer is not Verify the IP address. You must correctly enter connected to the same the IP address of your Deskset into your Internet subnet (network) as the browser’s address bar. -
Page 115: Pc/Deskset Interaction
Syn248 Installation and Configuration Guide Back to Contents PC/Deskset Interaction Internet connection or access to the local network on my computer does not work after installing the Deskset. Probable Cause Corrective Action The LAN cables are not Check that the network cable from the computer ... -
Page 116: Other Deskset Features
Syn248 Installation and Configuration Guide Back to Contents Other Deskset Features For more information about the corrective actions recommended in this troubleshooting section, see the SB35020/SB35025 Deskset User’s Guide or smbtelephones.att.com SB35031 Deskset User’s Guide at Other Desksets do not appear in the extension list. Probable Cause Corrective Action The Deskset is not connected... -
Page 117: Music On Hold (Moh) (Sb35025 Deskset Only)
Syn248 Installation and Configuration Guide Back to Contents Music on Hold (MoH) (SB35025 Deskset only) Music on Hold (MoH) is not playing. Probable Cause Corrective Action MoH is disabled. Log on to the WebUI as administrator. On the Hold Settings page, enable Music on Hold. Set Select Port for the Deskset to which the Music on Hold source is connected, then click MoH source is not properly... - Page 118 Syn248 Installation and Configuration Guide Back to Contents MoH audio is too quiet, fluctuating, or dropping out. Probable Cause Corrective Action The volume on the audio If you can adjust the output volume of your audio source is too low or too high. source (like the headset jack of an MP3 player), If the volume is too high, call into your Syn248 system, place the call on...
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Page 119: Appendixes
Syn248 Installation and Configuration Guide Back to Contents PPENDIXES Appendix A: Expanding Your System You can add another SB35010 Gateway to expand your system to support up to 8 incoming lines, as shown in Figure 28. After adding the Gateway to the system, ensure that you select a Phone Line CFNA destination for the additional phone lines connected to the Gateway (see “Configuring Phone Line CFNA”... -
Page 120: Appendix B: Ip Addresses And Connectivity
Syn248 Installation and Configuration Guide Back to Contents Appendix B: IP Addresses and Connectivity An IP address is an individual numeric identification assigned to devices on a computer network. At least one Syn248 device needs a network-assigned IP address on the subnet shared with any computers that will allow access to the WebUI. -
Page 121: Appendix C: Technical Specifications
Syn248 Installation and Configuration Guide Back to Contents Appendix C: Technical Specifications Table 4 lists the technical specifications for the SB35010 Analog Gateway and SB35020/025 Deskset. Table 4. Technical Specifications Feature Specification Frequency control Crystal controlled PLL synthesizer SB35020/025 Deskset: 6.9” × 7.9” × 8.1” (H × W × D @ 57° angle), Size 7.9”... -
Page 122: Appendix D: Default Settings
Syn248 Installation and Configuration Guide Back to Contents Appendix D: Default Settings Table 5 and Table 6 list the default settings for the Syn248 system. Table 5. System Default Settings Parameter Selection Default Admin Password 4 through 6 digits 12345 Administrator Login Name 16 characters max Admin... - Page 123 Syn248 Installation and Configuration Guide Back to Contents Table 6. Deskset Default Settings Parameter Selection Default Backlight Hi, Lo, Off Call Forward–No Answer Delay 5 through 45 (5-second increments) Call Forward–No Answer Target Auto Attendant, Mailbox, Ext, Phone #, OFF Auto Attendant Call Forward/Trans to outside line Enabled/Disabled...
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Page 124: Appendix E: Parts Lists
Syn248 Installation and Configuration Guide Back to Contents Appendix E: Parts Lists Figure 29 illustrates the SB35010 Gateway parts. SB35010 Gateway Power Adapter Four Phone Cords Cat.-5 Ethernet LAN Cable (Gray) —Œ Business Telephone System from AT&T System Installation Quick Start Guide For complete installation information, see the Installation and Configuration Guide, available at •••... - Page 125 Syn248 Installation and Configuration Guide Back to Contents Figure 30 illustrates the SB35020 and SB35025 Deskset parts. Deskset Base Deskset Stand Handset Power Adapter Handset Cord Cat.-5 Ethernet Audio In/Out Cable (Blue Tag) LAN Cable (SB35025 Only) (Gray) Important Product Quick Start Guide Information Figure 30.
- Page 126 Syn248 Installation and Configuration Guide Back to Contents Figure 31 illustrates the SB35031 Deskset parts. Deskset Base Deskset Stand Handset Power Adapter Cat.-5 Ethernet Handset Cord LAN Cable (Blue Tag) (Gray) Quick Start Guide Important Product Information Figure 31. SB35031 Deskset Parts List Appendixes...
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Page 127: Appendix F: Maintenance
Syn248 Installation and Configuration Guide Back to Contents Appendix F: Maintenance Your system contains sophisticated electronic parts, so it must be treated with care. Avoid Rough Treatment Handle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship it. -
Page 128: Appendix G: Important Safety Instructions
Syn248 Installation and Configuration Guide Back to Contents Appendix G: Important Safety Instructions This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury, including the following: Read and understand all instructions. -
Page 129: Glossary
Syn248 Installation and Configuration Guide Back to Contents LOSSARY This glossary provides definitions that apply to the Syn248 telephone system. 10/100 Ethernet Port: An Ethernet port that supports two different speeds of Ethernet on the same port. The two speeds supported are 10Base-T and 100Base-TX. 10Base-T/100Base-TX: An Ethernet network operating at up to 100 megabits per second. - Page 130 Syn248 Installation and Configuration Guide Back to Contents DND ON: An indicator in the top right corner of the Deskset display that illuminates when you turn on the Do Not Disturb feature. DNS (Domain Name System) server: A server that stores the Domain Name System records, such as address, name server, and mail exchanger records for a domain name and responds with answers to queries against its database.
- Page 131 Syn248 Installation and Configuration Guide Back to Contents IP address (Internet Protocol address): An individual numeric identification assigned to devices on your LAN. key beep: When enabled, pressing a Deskset key plays a tone. LAN (Local Area Network): A communications network that allows data devices to communicate with each other.
- Page 132 Syn248 Installation and Configuration Guide Back to Contents reboot: Restart a device. Redial: Accesses the log of outgoing calls. router: An electronic device that connects two or more other electronic devices to each other, allowing them to communicate. soft key: The Syn248 Desksets feature keys below the LCD screen. The bottom of the LCD displays the appropriate label for each key as the function of the key changes.