AT&T MERLIN LEGEND Release 3.0 System Programming Manual page 550

QCC Optional Features
Console Procedure Operator → Queued Call → Call Types → Select call type
PC Procedure
Message Center Operation
Use this procedure to designate one or more QCC operator positions to operate
as a message center. The following options are automatically set for the
message center position:
Incoming calls are not directed to this position.
Returning calls are directed to this position (return from extending and
operator parked calls).
All group coverage calls are directed to this position.
All DID calls to invalid destinations are directed to this position.
Designating message center operation does not change any call type option
programming, except that the call types mentioned above are added to the
calls received at the QCC Message Center.
Summary: Message Center Operation
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
Console Procedure
PC Procedure
4-200
Programming Procedures
→ Priority → Drop → Dial priority level → Enter → Exit →
Exit → Exit → Exit
[ F3 ] → [ F2 ] → [ F7 ] → Select call type → [ F1 ] → [ Alt ] + [ P ] → Type
priority level → [ F10 ] → [ F5 ] → [ F5 ] → [ F5 ] → [ F5 ]
System manager
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
Not applicable
QCC extension numbers
Yes
No
Operator → Queued Call → Msg Center → Dial ext. no. →
Enter → Exit → Exit → Exit
[ F3 ] → [ F2 ] → [ F8 ] → Type ext. no.[ F5 ] → [ F5 ] → [ F5 ]