System Operator Positions - AT&T MERLIN LEGEND Release 3.0 System Programming Manual

System Operator Positions

System Operator Positions
A system operator position, for a Queued Call Console (QCC) operator or a
Direct-Line Console (DLC) operator, should be programmed before you
program lines or trunks.
QCC Operator Position
The QCC operator position is available only for Hybrid/PBX systems. The DLC
operator position is available in any mode and must be programmed if you have
Call Management Systems connected to any operator extension jacks. For
detailed programming procedures see Chapter 3, "Common Administrative
Procedures. "
This procedure applies to Hybrid/PBX systems only.
IMPORTANT:
If you want to add or remove QCC operator positions, the following
conditions apply:
If other QCC positions remain in your system, the primary QCC
operator position cannot be removed.
When QCC operator positions are added, the primary QCC operator
position should be the first one added.
If QCC operator positions are being removed, the primary QCC
operator position must be the last one removed.
Summary: QCC Operator Positions
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
Console Procedure
PC Procedure
4–22
Programming Procedures
System manager
Hybrid/PBX
System idle
Form 2a, System Numbering: Extension Jacks
Type: DLC
First or fifth extension jack on MLX module (maximum: two
per module; maximum: four QCCs per system)
Yes
No
Operator → Positions → Queued Call → Dial ext. no. →
Enter → Store All
[ F3 ] → [ F1 ] → [ F2 ] → Type ext. no. → [ F10 ] → [ F3 ]