AT&T MERLIN LEGEND Release 3.0 System Programming Manual page 548

QCC Optional Features
Console Procedure
PC Procedure
Calls-In-Queue Alert
Use this procedure to specify whether each QCC operator is notified (with a
single beep) when a new call enters the QCC queue.
Summary: Calls-In-Queue Alert
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
Console Procedure
PC Procedure
QCC Operator to Receive Call Types
Use this procedure to specify which QCC operators receive the following types
of calls:
Dial O calls (internal calls to the system operator)
DID calls to invalid destinations (unassigned extension numbers)
Calls to the Listed Directory Number (extension for the QCC queue)
Calls programmed to return to the QCC queue (returning from directing,
camped-on, held calls, and operator parked calls)
Group Coverage calls
Forward/Follow Me calls
The QCC queue can be a receiver for the maximum number of coverage
groups (30).
4–198 Programming Procedures
Operator → Queued Call → ElvatePrior → Drop → Dial no.
of seconds → Enter → Exit → Exit
[ F3 ] → [ F2 ] → [ F4 ] → [ Alt ] + [ P ] → Type no. of seconds → [ F10 ] →
[ F5 ] → [ F5 ]
System manager
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
Disable
Enable, Disable
Yes
No
Operator → Queued call → InQue Alert → Dial ext. no. →
Enter → InQue Alert Enable or InQue Alert Disable →
Enter → Exit → Exit
[ F3 ] → [ F2 ] → [ F6 ] → Type ext. no. [ F10 ] → [ F1 ] or [ F2 ] → [ F10 ]
→ [ F5 ] → [ F5 ]