NEC Univerge SV8100 Features And Specifications Manual page 125

UNIVERGE SV8100
Transferring Trunk Calls to the ACD Pilot Number:
1. While on an outside call, press Transfer.
2. Dial the ACD Pilot number.
3. Hang up.
The call is transferred to the ACD group.

A Supervisor can monitor an ACD call:
1. When an ACD agent is on an outside call, the supervisor presses the MONITOR key (Program
15-07-01 or SC 752:
The supervisor can hear but cannot participate in the call. If participation is required, use the Barge-In feature

instead.
2. To cancel the call monitoring, press the MONITOR key again.
AIC Agent Log In
To log in:
Multiline Terminal
1. Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752:
- OR -
Press Speaker and dial the AIC Log In service code (Program 11-13-08).
2. Dial the log in code (up to 20 digits).
This step is not required if the ID code is disabled in Program 41-01-02.

3. Dial the Agent Identity Code (AIC) (up to four digits).
The ACD LOG IN/LOG OUT key lights.

To log out (for single or multiple agent log ins):
Multiline Terminal
 All AIC log ins become logged out.
1. Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752:
2. Dial 1 to accept.
- OR -
Press Speaker and dial the AIC Log In service code (Program 11-13-08).
The ACD LOG IN/LOG OUT key goes out.

Automatic Call Distribution (ACD)
15).

Issue 8.01
10).

10).
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