NEC Univerge SV8100 Features And Specifications Manual page 120

Issue 8.01
Program
Program Name
Number
41-14-13-2 ACD Options Setup –
Destination Number Type
41-14-13-3 ACD Options Setup –
Destination Number
41-14-14 ACD Options Setup – DTMF
Detection Assignment during
Delay Announcement
41-14-15 ACD Options Setup – DTMF
Detect Time after Delay
Announcement Message
41-15-01 ACD Queue Alarm Information –
Number of Calls in ACD Queue
to Activate Alarm Information
41-15-02 ACD Queue Alarm Information –
Interval Time of Alarm
Information
2 - 92
Description/Comments
Set various options for ACD
Groups. When an option is set for
an ACD Group, the setting is in
force (if applicable) for all agents
in the group.
For each ACD Queue (1~64),
assign the Destination Number
Type.
Set various options for ACD
Groups. When an option is set for
an ACD Group, the setting is in
force (if applicable) for all agents
in the group.
For each ACD Queue (1~64),
assign the destination number for
the assigned Destination Type.
Set various options for ACD
Groups. When an option is set for
an ACD Group, the setting is in
force (if applicable) for all agents
in the group.
For each ACD Queue (1~64),
assign if the One-Digit Dial Out
option can (1 = Yes) or cannot (0 =
No) be pressed during the Delay
Announcements.
Set various options for ACD
Groups. When an option is set for
an ACD Group, the setting is in
force (if applicable) for all agents
in the group.
For each ACD Queue (1~64),
assign the time after the Delay
Announcement that the 1-Digit
Dial Out option works.
Define the number of calls that
must be in queue before the Alarm
Information is activated.
Do not use these programs if the
alarm options are defined in
Program 41-20-01 through
41-20-05.
Define the time the Alarm will ring
when activated.
Do not use these programs if the
alarm options are defined in
Program 41-20-01 through
41-20-05.
UNIVERGE SV8100
Assigned Data
2nd Data:
0 = None
1 = Extension or Voice
Mail
2 = Incoming Ring
Group
3 = Speed Dial Bin
4 = ACD Group
(default = 0)
3rd Data:
Up to eight digits
(0, 1~9, #, )
(default = Blank)
0 = Does not detect
during message
1 = Detect during
message
(default = 1)
0~64800 (seconds)
(default = 0)
0~200
0 = No Alarm
(default = 0)
0~64800 (seconds)
(default = 0)
Automatic Call Distribution (ACD)
Level
1 2 3
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