NEC Univerge SV8100 Features And Specifications Manual page 108

Hide thumbs Also See for Univerge SV8100:

Table of Contents

Wireless DECT (SIP) is not supported with ACD.

When all VM8000 InMail talk paths (ports) are simultaneously being accessed by VM8000

InMail Mailbox subscribers or Voice Mail Delay Announcements, or combination of the two,

the next incoming call to the VM8000 InMail will Ring No Answer until an available talk path

becomes idle (First Come – First Served).

When Voice Mail Delay Announcements are being played, VM8000 InMail talk paths (ports)

VM8000 InMail cannot be used for ACD Night Announcement.

Program 41-08-03: ACD Overflow Options – Delay Announcement Source Type.

The ACI port used for the ACD Delay Announcements is programmed like Music on Hold

(MOH) ACI ports. Refer to the MOH

When an agent is in a Ring Group and logged in, it will not ring when a call comes to the

Ring Group. It will ring when logged out.

If a phone has never been brought up and is assigned as an agent, the system will have to

be reset before the phone is able to login.

The End of Work Key (

Normal Agents logged in into the End of Work. Groups that only have AIC agents will not

be put in the End of Work.

AIC code tables 65 ~ 512 are only available when a PZ-ME50-US is mounted on the

UCB is not supported in conjunction with ACD.

The UNIVERGE SV8100 system does not buffer the ACD Statistics when the PC running

the ACD Server application is not connected.

The programming of the Agents and Queues in the UNIVERGE SV8100 system are not

transferred to the PC running the ACD Server/MIS applications. The ACD Server/MIS

applications are programmed separately.

A supervisor assigned to not receive calls or take calls after the overflow time is reached

shows as idle in MIS when they are logged in and idle even when calls are queued up and

not reaching the overflow timer.

Call Detail by Queue Report shows the Caller ID (if available) for each call. (ACD MIS

1.5.0.0 or higher is required).

A new report (Abandoned Call Detail by Queue) has been built and will display the Caller ID

for each abandoned call. (ACD MIS 1.5.0.0 or higher is required).

Music on Hold on page

14) from a System Supervisor will only put ACD Groups that have

UNIVERGE SV8100

Automatic Call Distribution (ACD)

Show Quick Links

Table of Contents