Associating A Call With A Contact - Toshiba STRATA CS Communication Server Release 6 User Manual

To play audio into a call from the Call Monitor
1.
2.
3.
To play audio into a call from other folders
1.
2.
To stop playing audio into a call
In the Call Monitor, choose

Associating a call with a contact

Unidentified calls appear in the Call Monitor folder as being from "Unknown." You can
associate a particular unidentified call with one of your contacts, so that the Call Monitor and
Call Log folders display a name with the call. You can also permanently associate the call's
Caller ID phone number or text with the contact, so that Strata CS automatically identifies the
contact on all subsequent calls from that phone.
To associate a call with a contact, choose
ID number with a contact" on page
11-14
Select the call and choose
Audio Into Call dialog box opens.
Select the recorded audio to play. You can choose any of your greetings or voice
messages, or click
Import
file, it is saved as a new greeting, so you can use it again next time without importing.
Click . The audio is played into the call.
OK
Select a greeting in the Greetings folder or a voice message in any Voice Mail folder.
Choose
Actions > Play into call
Plays the audio into your current call.
Current call.
Lets you choose the call into which the audio plays. Select the call in the
Other call.
Play audio into call dialog box and click
Actions > Insert Audio > Stop Audio
Actions > Insert Audio > Play Audio into Call
to select a .WAV or .VOX audio file. When you import a
. From the submenu, select one of the following:
.
OK
Actions > Associate
16-9.
. The Play
.
. See "Associating a call or Caller
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