Toshiba STRATA CS Communication Server Release 6 User Manual page 339

,
Outlook
1-3
ownership of calls in the Call Monitor
P
page string, special characters for
pager notification of voice mail
,
pages, placing
3-6
panes
,
Call
8-14
in Call Monitor folder
,
locking layout of
8-12
,
Phonebook
8-15
,
view bar
8-10
parking calls
,
Call Monitor tab for
,
using the phone
4-11
,
using ViewPoint
11-15
password
changing using the phone
changing using ViewPoint
prompting for in routing lists
prompting for when forwarding calls
resetting if you have turned off
skipping entry at logon
pasting ViewPoint items
Pause and repeat, routing list final action
,
PDNs, using
4-12
personal status
,
overview
9-2
,
and state
C-13
,
changing an agent's
changing another user's
changing yours. See personal statuses/selecting
,
creating custom
9-6
,
in call rules
17-8
list for call center queue agents
,
list of pre-defined
9-3
,
modifying
9-6
preferences for call handling
,
recording names for
I-9
,
11-6
,
13-14
,
13-12
,
11-5
11-4
,
5-10
,
8-7
,
15-12
,
15-5
,
8-3
,
8-3
,
8-18
,
15-14
C-19
,
9-14
,
9-4
,
9-7
9-7
selecting
,
using the phone
using the status bar button
using ViewPoint
,
setting as default
9-13
table of telephone commands to select
viewing in Extensions list
personal status defaults, defined
Personal Statuses folder
phone
,
audio output from
8-11
changing ViewPoint's
remote. See remote phone use
ringing of. See ringer
ringing when you leave a call on hold
sharing with other users
phone notifications for new voice mail
phone numbers, checking
"Phone" pane on status bar
,
PINs, for contacts
16-12
,
Place Call command
12-6
placing calls
by clicking shortcuts
directly to voice mail
,
from a queue
B-8
from another user's phone
,
from Extensions list
from other contact manager applications
over Internet using the phone
over Internet using ViewPoint
pages and intercom calls
quickly from ViewPoint folders
through system from a remote phone
,
to contacts
12-3
,
to extensions
12-3
,
to My Numbers
12-4
,
to workgroups
12-4
using dialing services
,
using the dial bar
12-2
, ,
using the phone
3-3
while on another call
5-10
,
9-3
,
9-5
,
A-8
,
10-2
,
9-12
,
9-9
,
8-4
,
18-9
,
7-2
,
13-14
,
12-9
,
8-11
,
12-11
,
3-4
,
3-2
10-5
,
1-3
,
3-6
,
12-9
,
3-6
,
12-6
,
6-7
,
12-8
12-2
,
3-5
I
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