Call Handling - Toshiba STRATA CS Communication Server Release 6 Quick Reference Manual

Call Handling

See the Strata CS Client User Guide for many more call handling
options.
Placing a Call On Hold
Using the Phone
³
To place a call on hold press
)ODVK
press
³
To place a caller on hold without hearing the telephone
command prompts, press
Using ViewPoint
³
Select the call in the Call Monitor view and click Actions >
Hold.
Creating Conference Call
Using the Phone
1. Place the first call.
)ODVK
2. Press
call.
3. Repeat for subsequent calls.
4. When you have placed all calls, press
them together.
Using ViewPoint
1. Place the first call.
2. Click the call in the Call Monitor view and click Actions >
Conference.
3. Using the Conference With dialog box, place the second call.
4. When the call is answered, click Complete to add the party to
the conference.
5. Repeat to add other parties.
You can also create a conference with drag-and-drop by dragging
an extension from the Phonebook pane to a call in the Call Monitor.
The extension is added to the call.
8
again.
)ODVK 
to put the call on hold and place the second
Strata CS Quick Reference Guide 04/04
)ODVK
. To return to the caller,
.
)ODVK 
to conference