Grabbing And Holding The Call; Transferring A Call Without Talking To The Caller First - Toshiba STRATA CS Communication Server Release 6 User Manual

Grabbing and holding the call

Choose
to speak to the caller soon. This command puts callers on hold without your talking to them first
and plays a special grab-and-hold greeting that you have recorded. (See
grab-and-hold greeting"
Status column in the Call Monitor folder shows their choices.
Strata CS supplies you with an initial grab-and-hold greeting that says,
trying to reach is on another call. To hold for your party, remain on the line. Otherwise, to leave
a message, press 1. To end this call, press 2".
You can rerecord this greeting to say, for example, "This is Angela. I am on another call right
now, but if you hold for a moment I will be right with you." The options that callers hear with
this greeting are contained in a separate prompt that only your Strata CS system administrator
can change.
To grab and hold a call
Select the incoming call and choose
To record a grab-and-hold greeting
1.
2.
3.
4.

Transferring a call without talking to the caller first

You can transfer the call to another extension while it is still ringing. The procedure is the same
as transferring a call normally. See
11-8
when you are momentarily unable to take an incoming call but intend
Actions > Hold
in this section.) Callers can wait on hold or leave a voice message. The
Choose
Tools > Options
Click the ViewPoint \ Call Monitor tab.
Use the audio controls under
to record a grab-and-hold greeting. See
hold
When you have recorded your grab-and-hold greeting, click
.
Actions > Hold
. The Options dialog box opens.
Play this greeting when an incoming call is placed on
"Using the audio controls" on page
"Transferring a call" on page
"To record a
"The person you are
.
OK
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