Toshiba STRATA CS Communication Server Release 6 User Manual page 99

C 8. U S
HAPTER SING
Voice Mail
Call Monitor
Contacts
Extensions
Call Log
Greetings
Routing Lists
Personal Statuses Set up a personal status that indicates
Call Rules
Workgroups
Queue Monitor
CS V P
TRATA IEW OINT
The Strata CS ViewPoint Folders
General
Hear, manage, and save your voice
messages. See
Visually place and handle calls (transfer,
create conference calls, listen to voice
mail as it is being left). See
Manage an online phone book of your
telephone contacts. See
View all Strata CS extensions, their
personal statuses, and who is on the
phone now. See
View a record of all your phone calls and
perform other actions. See
Advanced
Record your voice-mail greetings and
change the active greeting. See
Chapter
Set up "follow me" call forwarding and
send calls to workgroups or other
extensions. See
your availability and location to others.
Personal statuses also govern the
greetings used, the routing lists used, and
whether your phone does or does not
ring. See
Set up custom call handling for individual
callers or for specific dates or times. See
Chapter
Define groups of users and contacts for
common call-handling purposes and for
quick access when transferring calls. See
Chapter
View up-to-date statistics for call center
queues. Available only for call center
agents with permission to use it.
Chapter 13.
Chapter
Chapter
Chapter 10.
Chapter
13.
Chapter 15.
Chapter 9.
17.
16.
12.
16.
14.
8-13