Toshiba STRATA CS Communication Server Release 6 User Manual page 175

To supervise another user's call using ViewPoint
1.
2.
To supervise another user's call using the telephone
1.
2.
3.
4.
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HAPTER LACING
Select one of the following:
A call in the Call Monitor, if the other user has shared his or her Call Monitor with
you.
A user in the Extensions list who is currently on a call.
A call center queue agent in the Agents pane of the Queue Monitor (see
C).
Choose
Actions > Supervise
option is available only if both you and the other users in the call permit that supervisor
mode.
Pick up the phone and enter one of the following commands at the dial tone:
Join.
*57.
Coach.
*58.
Monitor.
*59.
Enter the extension of the user whose call you want to monitor, coach, or join,
followed by .
#
to confirm the extension, or press * to enter a different extension.
Press 1
Note:
You can enter the complete digit string rapidly without waiting for the prompts.
For example, *58 102# 1 to coach extension 102.
Once connected to the call, you can use the following telephone command options:
To change the supervising mode—for example, from monitoring to
coaching—press
Flash
To supervise a different user, press
again.
C V P
ALLS IN IEW OINT
, and select the supervisor mode you want to use. The
, then enter the code for the new mode.
to return to the dial tone, then begin
Flash #
Appendix
12-15