Call Announcing - Toshiba STRATA CS Communication Server Release 6 User Manual

Call announcing

Call announcing enables you to screen incoming calls just by picking up the phone. With call
announcing, you are not connected immediately to the caller. Instead, you hear, "Call from"
followed by a recording of the caller's name. You can then choose whether to accept the call,
send it to voice mail with or without message screening, or conference in the caller.
Note:
You can also screen your calls visually by using the Strata CS ViewPoint's Call Monitor,
which displays the caller's name when you receive a call (see
your calls is by using a phone with a Caller ID display.
Answering a call using call announcing
After answering a call and hearing the caller's name, you can do one of the following:
Press 1 to accept the call.
Press 2 or hang up to send the call to voice mail.
call directly to your voice mail. However, if you have a custom routing list defined,
hanging up sends the call to the next action on your routing list, while pressing 2 sends
the call to the routing list's final action. See
Press 3 to send the call to voice mail and monitor the message being left.
is sent to your voice mail, and you can listen to the message as it is recorded and pick up
the call at any time.
When you choose this option, you hear your voice mail greeting and the caller's message
as it is being left. The caller cannot hear you.
To talk to the caller at any time during this process, press
continue to listen to the message while it is being left, hang up the phone.
Press 4 to conference.
you are on a call when the new call arrives. The new call is conferenced with you and
your current call or calls.
Note:
For a description of how call announcing works if you share a station with another user,
including how to announce who the call is for, see
How Strata CS gets the recording of the caller's name
When you have call announcing turned on, callers who dial your extension hear a prompt that
says, "Please say your name." Strata CS records what the caller says and uses that recording to
announce the call.
Callers who have voice titles recorded do not hear this prompt, because Strata CS uses their
voice titles to announce the call. This applies to both Strata CS users and contacts. For more
information about Strata CS contacts, see
You can also turn this prompt off for all callers (see
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