Toshiba STRATA CS Communication Server Release 6 User Manual page 49

Recording a call
Creating a conference call
Parking a call
Unparking a call
Putting a call on silent hold
Getting an internal dial tone
Entering an account code for a call
Important:
transfer the call only. The other call-handling commands described in this section are not
available to you. To turn off direct transfer, talk to your system administrator.
For how to use ViewPoint's Call Monitor to handle calls visually, see
Call-handling commands
When you press
the next table). The caller does not hear this verbal menu.
The remainder of this chapter explains these call-handling commands in detail.
C 4. A
HAPTER NSWERING AND
If your phone is configured for direct transfer, pressing Flash while on a call lets you
to put a call on hold, you hear a menu of call-handling commands (see
Flash
Flash + Call-handling Commands
1
Transfer the call.
2
Send the call to voice mail.
3
Disconnect from the call.
4
Reconnect to the call.
5
Create a conference call.
6
Park the call.
7
Use silent hold (mutes menu until next keypress).
Send a Flash command to an external Centrex or PBX
8
system rather than to Strata CS.
Get an internal dial tone (dial a new call or use
#
telephone commands beginning with *).
Enter an account code for the call or change the
*11
account code already entered.
*16
Start recording the call. Press again to stop recording.
Flash
Reconnect to the call.
H C
ANDLING ALLS ON THE
P
HONE
Chapter 11.
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