Toshiba STRATA CS Communication Server Release 6 User Manual page 340

with hands-free answering
,
play button
8-26
"Please say your name" prompt
,
about
4-3
,
turning off
18-7
popping up caller information
Prevent Switching Folders command
priority
,
of call rules
17-9
,
of greetings
13-20
private
,
contacts
16-3
,
folders
8-21
,
voice mail
13-8
,
workgroups
16-15
Problem Report Wizard
,
problems, reporting
G-1
prompts
"Call From"
,
overview
4-3
,
turning off
18-6
changing language of for contacts
,
for account code
3-3
for password with call forwarding
for password with routing lists
"Please say your name"
,
about
4-3
,
turning off
18-7
selecting language of
to accept or decline calls from routing lists
to accept or decline forwarded calls
to callers following routing lists
See also telephone commands
public
,
contacts
16-3
,
folders
8-21
,
My Numbers
12-5
,
workgroups
16-15
U G V
SER UIDE FOR IEW
,
4-5
,
B-9
,
8-15
,
G-1
,
16-6
,
15-5
,
15-12
,
18-6
,
,
15-5
,
15-12
P
OINT
Q
Queue Monitor folder
Queue Statistics pane
queues
personal statuses for agents
signing in and out
statistics by phone
supervising overview
tabs for in Extensions list
viewing statistics for
voice mailbox for
R
ready, marking yourself in ACD workgroups
receiving and handling queue calls
record button
recording calls
using the phone
using ViewPoint
recordings
how to make and play
options after making
redialing your last call
remote phone use
overview
list of features
placing calls through the system
redialing numbers
ViewPoint logon options
15-12
with ViewPoint
without ViewPoint
renaming ViewPoint items
replying to voice mail
using the phone
using ViewPoint
reporting on Call Log
reporting problems
reset times for queue statistics
returning your last call
, ,
B-8 C-3
,
C-8
,
9-4
,
B-2
,
C-16
,
C-2
,
10-3
,
C-3
,
C-20
,
,
8-26
,
4-10
,
11-12
,
8-26
,
5-6
, , ,
3-5 6-8 12-10
,
6-2
,
6-2
,
,
6-8
,
8-6
,
6-9
,
6-5
,
8-18
,
5-5
,
13-5
,
14-9
,
G-1
,
C-12
, ,
3-5 12-10
,
D-2
B-6
6-7
I-10