Listening to your voice messages and call recordings __________
To listen to a voice message or call recording, double-click it in any Voice Mail folder. For
instructions on using the audio controls, see
You can play the message or recording either over your computer's speakers or over your
telephone. Choose
also use the button on the right side of the status bar.
If you have call announcing turned on, messages less than five (5) seconds in length are prefaced
by a recording of the caller's name.
Note:
You can open other ViewPoint folders while a message is playing and the message will
continue to play. The message stops playing, however, if you open a folder with another audio
control visible, for example, the Greetings folder.
Listening to a voice message as it is being left
To listen to a voice message as the caller is leaving it, without being heard by the caller, see
"Screening a voice message as it is being left" on page
Handling your voice messages _____________________________
You can perform the following tasks on a voice message using a few mouse clicks:
Forward it to other users
Reply to one or more users directly with a voice message of your own
Play it as audio into a call for all parties to hear and comment upon.
Return the call, if the Caller ID or contact information is available
E-mail the voice message as a .WAV file attachment
Associate a message with a contact
Add notes to an existing message
Open the contact record of the contact who left the message
Send a new voice message to other users
Delete a voice message
Mark an existing message Private, unheard, or Urgent
Forwarding a voice message
You can forward a voice message, except if it is marked Private, to one or more users. A copy
of the message is sent directly to the voice mail of all recipients.
You can also attach a recording of your own at the beginning of the forwarded message. For
example, "Bob, this is Jim. I received this message and thought you would want to hear it." Your
recording precedes the forwarded message.
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Tools > Audio Output
"Using the audio controls" on page
to switch audio output from one to the other. You can
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