Taking Notes On A Call Log Entry; Hiding And Showing The Notes Pane; Associating A Call From "Unknown" With A Contact - Toshiba STRATA CS Communication Server Release 6 User Manual

Taking notes on a Call Log entry ____________________________

You can take notes on a Call Log entry. Notes can help identify a call in the list or summarize
important information about a call.
To take notes on a Call Log entry, select the entry, click in the Notes Pane, and then type your
notes. When you are done, you can press ENTER or click your mouse anywhere. The notes you
just created appear in the Notes column for that Call Log entry.

Hiding and showing the Notes Pane

To hide or show the Notes Pane, choose

Associating a call from "Unknown" with a contact _____________

When a Call Log entry appears from "Unknown," it means that Strata CS was unable to identify
the caller as a Strata CS contact or user. You can associate the call with a contact, so that the
correct name displays and Strata CS identifies the contact on subsequent calls from that phone.
See "Associating a call or Caller ID number with a contact" on page 16-9
instructions.
C 14. U
HAPTER SING THE
Column
Device
Dial String
Left Message
Result
Custom Data
C L F
ALL OG OLDER
Description
On incoming lines, the trunk or station number at
which the call was placed. On outgoing lines, your
station number.
Digits that Strata CS actually dialed over the trunk,
which can be different than the digits Strata CS
displays in a contact's phone number. For example,
a dial string can contain an international or
long-distance access code, least-cost routing
information, or dialing prefix or suffix.
A check in this field indicates that the caller left a
voice message.
How the call ended. For a list of possible results,
see Result in the previous table, on
Custom data, if any, associated with the call.
Custom data can be collected by IVR Plug-ins or
call center queues that prompt the caller for
information.
View > Notes Pane
page
.
for complete
14-4.
14-7