Listening To A Recorded Call From The Call Log; Sharing The Call Log; Reporting On The Call Log - Toshiba STRATA CS Communication Server Release 6 User Manual

Listening to a recorded call from the Call Log _________________

If a call was recorded, you can play the recording from the Call Log. To play a call recording,
you must have permission to view the voice mailbox in which the call recording resides.
To see which calls have call recordings attached to them, show the following two Call Log
columns:
User Recording.
made.
Queue Recording.
Strata CS call center queue. If your calls are not subject to such recording, you do not
need to show this column.
To show columns, choose
Note:
The Notes pane contains a call recording note if the call was recorded automatically by a
call center queue.
To play a call recording
Select the call, then choose one of the following commands:
Actions > Open User Recording.
Actions > Open Queue Recording.
by a call center queue.
Note:
If a command has multiple recordings to choose from, it plays the last recording made by
the first user or queue to make recordings. For example, if you recorded two sections of a call,
the last recording would play. If a call was handled by two queues, each of which automatically
recorded it, the first recording would play.

Sharing the Call Log ______________________________________

You can share your Call Log view with other users, so that they can view it in their own
ViewPoint. See

Reporting on the Call Log _________________________________

If you want to create reports based on the Call Log, you can do either of the following:
Export the Call Log and analyze the data in Microsoft Excel. See
exporting Strata CS items" on page
Run the Strata CS Call Center Reporter by choosing
the required licenses to use the Call Center Reporter and you also must have permission
to use it. See your Strata CS system administrator about installing and running the Call
Center Reporter.
C 14. U
HAPTER SING THE
Displays a check for any call with an attached recording that you
Displays a check for any call that was recorded automatically by a
View > Current View > Show Columns
"Sharing folders" on page
C L F
ALL OG OLDER
Plays call recording that you made manually.
Plays a call recording that was made automatically
8-23.
8-27.
Tools > Reports
.
"Importing and
. You must have
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