Viewing Call Details - Toshiba STRATA CS Communication Server Release 6 User Manual

Viewing call details

You can view more information about your calls by double-clicking a call in the Call Log folder.
The Call Details dialog box opens.
The Call Details dialog box displays a separate line for each party in the call.
Note:
The Call Details dialog box shows current information about the parties in the call, while
the Call Log folder shows the information as it was at the time of the call. Therefore the two can
sometimes be different, for example, if the call was from a contact and you changed the contact's
name since the time of the call.
C 14. U
HAPTER SING THE
Column
To
To Device
To Number
Wait Time
C L F
ALL OG OLDER
Description
Name of the party who received the call. On
incoming calls, this is the user's name. On outgoing
calls, "Unknown" appears unless the user identified
the person as a contact.
"& others" in this column indicates a call with more
than two parties, for example, a conference call or
a call that was transferred. Double-click the call to
see all the parties in the Call Details dialog box.
On incoming calls, the user's station ID. (Station
IDs in the 16,000 range correspond to external
stations created on the fly.) On outbound calls, the
trunk used for the call. If an incoming call was
transferred, this column shows the last station that
took the call.
On inbound calls, the extension or DID number that
the caller dialed. On outbound calls, the number
you dialed.
On incoming calls, the length of time from when the
caller selected the user's extension to when the
user picked up. On outgoing calls, Wait Time is
always 00:00. This column is used primarily in call
centers to keep track of the time callers spent
waiting for an agent.
14-5