Toshiba STRATA CS Communication Server Release 6 User Manual page 218

How routing lists move from action to action
A routing list tries calling the next phone number in the series if it:
Detects a busy signal
Encounters the three-tone operator intercept, for example, when a number is not in
service
Rings for a number of seconds that you specify
You can have Strata CS prompt the recipient to accept or decline the call. In that case, the routing
list moves on unless someone presses
recipient at external phone numbers only. See
more information.
Important:
have enabled call announcing. When you are in hands-free mode, your phone is automatically
picked-up—whether you are there to hear it or not. Therefore, the pickup stops the routing list
from being processed. If you want your routing list to be processed while you are using hands-free
answering, be sure to enable call announcing (click Tools > Options and then click the
Phone \ Call Announcing tab).
Caller options while following a routing list
When a routing list moves to the next action, Strata CS can alert the caller and offer the
following choices:
Press 1 or stay on the line to try the next number.
Press 2 to leave a voice message.
Press 3 to return to the auto attendant.
Press 0 to transfer to the Operator. If you have defined a personal Operator, the call is
transferred to that extension. If you have not defined a personal Operator, the call is
transferred to your office's Operator extension.
You can specify whether Strata CS offers these choices for each action in the routing list. See
"Creating a new routing list" on page
Mobile phone issues with routing lists
Calls to a mobile phone are picked up by the mobile phone company first and then passed to the
individual phone. When Strata CS detects this first pickup, it stops proceeding down the routing
list, whether or not you actually answer the mobile phone. For this reason, when you put a
mobile phone in your routing list, always check
Strata CS then relies on user input to signal a connection and will proceed down the routing list
unless you explicitly accept the call.
15-8
If you are using hands-free answering, your routing list will not be used unless you
to accept the call. You can choose to prompt the
1
"Creating a new routing list" on page 15-10
15-10.
Prompt recipient to accept or decline call
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