Toshiba STRATA CS Communication Server Release 6 User Manual page 335

unparking using ViewPoint
,
Calls pane
8-14
Camp on station, routing list final action
,
camp-on calls, placing
Centrex extensions
,
forwarding calls to
,
placing calls to
12-8
Centrex system, sending a Flash command to
,
checking numbers
12-9
coaching
,
agents' calls
C-16
,
users' calls
12-14
columns
,
freezing
18-22
keeping on-screen during scrolling
moving and resizing
,
showing and hiding
,
sorting by
18-21
conference calls
as displayed in Call Monitor
creating from incoming calls
creating using the phone
creating using ViewPoint
using drag-and-drop
Contact Manager Assistant
contacts
,
overview
16-2
,
account codes for
16-5
adding and deleting phone numbers for
,
identification
16-9
associating "Unknown" callers with
benefits of recognition
default phone number
deleting phone numbers used for identification
,
entering
16-4
entering phone numbers for
,
folders for
16-2
identifying by caller ID
importing and exporting
in other contact manager applications
,
PINs for
16-12
I-5
,
11-15
,
15-14
12-7
15-7
,
,
18-22
,
18-21
18-20
,
12-12
,
4-3
,
4-10
,
12-12
,
12-13
,
16-13
,
16-9
,
16-8
,
16-6
,
16-6
,
16-8
,
8-27
,
16-12
placing calls to
private and public
recording voice titles for
telephone prompt language for
Contacts folder
adding as a pane in Call Monitor
A-Z buttons in
double-click behavior in
4-11
,
sharing
copying and pasting ViewPoint items
creating items
CSV files, importing and exporting
custom data, viewing
custom hours, for call rules
cutting and pasting ViewPoint items
Cybiolink phones
configuring in ViewPoint
required for page/intercom
with voice-first answering
D
default phone number, for contacts
default station, changing
delay when dialing extensions, skipping
Deleted folder
deleting ViewPoint items
deleting voice mail
permanently
using the phone
using ViewPoint
,
dial bar
12-2
dial tone, stutter at beginning of
,
dial-by-name
16-9
customizing your listing in
,
using
3-4
dialing services
entering access code for using the phone
selecting using ViewPoint
dialing. See placing calls
direct transfer
,
12-3
,
16-3
,
16-7
,
,
16-3
,
18-20
8-23
,
8-16
,
11-5
,
17-7
,
18-5
,
3-7
,
4-6
,
8-6
,
8-23
,
8-17
,
8-17
,
5-5
,
8-17
,
5-3
,
18-9
,
12-8
,
4-9
16-6
,
8-15
,
8-18
,
8-27
,
8-18
,
16-6
,
3-3
,
3-3
I
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