Toshiba STRATA CS Communication Server Release 6 User Manual page 332

handling queue calls
marking as ready and unavailable for ACD
,
workgroups
D-2
monitoring, coaching, and joining calls
personal statuses for
placing on and off call
,
signing in and out
B-2
,
states, defined
C-5
,
taking breaks
B-2
using Extensions list tabs
viewing them being monitored
working as in ACD workgroups
working at another phone
,
Agents Pane
C-4
All tab
,
display options for
,
in Call Monitor
11-3
,
in Extensions list
10-3
answering calls
at another ringing phone
opening Call Monitor automatically
,
using ViewPoint
11-7
with call announcing
,
with call waiting
4-4
with hands-free answering
Archived Recording Browser
,
archived voice mail
13-3
associating
from a Call Log entry
from a voice message
,
from an active call
,
audio controls, using
8-26
audio messages, playing into calls
,
audio output, changing
Available personal status
B
beep
double, for contact account code prompt
,
with call waiting
18-8
U G V
SER UIDE FOR IEW
,
B-6
,
C-16
,
9-4
,
C-18
,
10-3
,
C-17
,
D-2
,
B-4
11-4
,
4-4
,
11-5
,
4-3
,
4-5
,
E-1
,
14-7
,
13-7
11-14
,
11-13
8-11
,
9-3
,
3-3
P
OINT
blind transfers
,
defined
4-8
,
using the phone
4-8
,
using ViewPoint
11-11
bookmarks for voice mail
bottom line of ViewPoint screen. See status bar
breaks, taking in ACD workgroups
busy, handling calls when
C
call announcing
,
overview
4-3
answering calls with
commands for answering
,
turning off
18-6
using with certain calls only
call center
,
agent availability
B-2
agent workday procedures
determining if you are on call for a queue
,
ending your shift
B-3
,
ready
B-2
,
starting your shift
B-2
,
taking a break
B-3
,
taking breaks
B-2
,
unavailable
B-2
using Contact Manager Assistant
viewing pop-up information about a caller
,
wrap-up time
B-8
call forwarding. See forwarding calls
"Call From" prompt
,
overview
4-3
,
turning off
18-6
Call Log folder
,
overview
14-2
adding notes to calls in
associating a call with a contact
,
exporting
8-32
,
filters for
14-2
opening a contact record from
,
8-26
,
D-4
,
15-14
,
4-3
,
A-1
,
18-6
,
B-2
,
B-2
,
B-9
,
,
14-7
,
14-7
,
14-8
B-9
I-2