Appendix D. Working As An Agent In An Acd Workgroup - Toshiba STRATA CS Communication Server Release 6 User Manual
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- Quick reference manual (28 pages)
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A
D
PPENDIX
A
D
PPENDIX
W
ORKING AS AN
W
ORKGROUP
A
PPENDIX
About participating in an ACD workgroup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2
Marking yourself ready and unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2
Using the Call Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-3
Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-3
Placing ACD workgroup calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4
Taking a break. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4
Listening to the ACD workgroup's voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4
Viewing the ACD workgroup's contacts and Call Log . . . . . . . . . . . . . . . . . . . . . D-4
C
ONTENTS
A
GENT IN AN
ACD
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