Using Hands-Free Answering - Toshiba STRATA CS Communication Server Release 6 User Manual

Using hands-free answering

Hands-free answering is an aid for headset and speakerphone users. Using hands-free
answering, you can receive or place calls while the phone is off-hook. Although the phone is
off-hook, the dial tone does not play, and the phone does not ring. When an incoming call
arrives, a zip tone (a beep) notifies you and Strata CS connects you based on your settings for
call announcing.
Note:
If you are using hands-free answering, call announcing is automatically used if you are
called as a member of a workgroup, or if you are sharing a station and the other user is currently
logged in to the station.
Enabling and disabling hands-free answering
To enable hands-free answering, press
on." The station is now off-hook and waiting for a call. With hands-free answering enabled, your
other telephone commands remain the same. For example, call forwarding and transferring
commands do not change.
To disable hands-free answering, press
"Hands-free answering is off."
Note:
You can also control hands-free answering through ViewPoint. See
disabling hands-free answering" on page
Placing, receiving and ending calls with hands-free answering
To place a call using hands-free answering, press
To receive a call, wait for a zip tone (a beep) to notify you of the incoming call. Strata CS
connects you based on your call announcing settings (see
announcing is turned off, you are connected to the caller immediately after the zip tone.
To end a call while you are using hands-free answering, press
up. (If the other party hangs up, that will also end the call.) After the call ends, you may hear
dial tone for a brief period of time before you return to off-hook status.
You can cut short the dial tone and return to silent off-hook status by pressing
Hands-free answering and routing lists
In hands-free mode, your phone picks up whenever an incoming call arrives, so normally calls
will never proceed to subsequent actions on your routing list (such as voice mail). However,
callers can be sent to the next action on your routing list in either of the following ways:
Manually by you with call announcing.
a call directly to voice mail by pressing
action on your routing list by pressing
Manually by the caller without call announcing.
the caller has a 10-second window after the call is connected in which they can press
to go to the next action on your routing list, which by default is voice mail.
For more information about routing lists, see
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