Index - Toshiba STRATA CS Communication Server Release 6 User Manual

I
NDEX
Symbols
# (for options after leaving a voice message)
#, to skip delay dialing extensions
"& others" in Call Log
* (to skip over a voice mail greeting)
* commands (table for call center queue agents)
* commands (table for normal users)
** (for Flash at remote phone)
*10 (enable and disable hands-free answering)
*11 (enter an account code)
,
*16 (record call)
4-10
*50 (select Available personal status)
,
*55
C-16
*66 (redial your last call)
*69 (return your last call)
*70 (disable call waiting for the next call)
*91 (answer another ringing phone)
,
*93 (dial by name)
3-4
F11 (return your last call)
F12 (redial your last call)
, (comma, for pauses in page strings)
Numerics
0 (transfer to Operator)
changing destination of transfer
,
from greeting
15-12
,
from routing list
15-8
,
from voice mail
2-3
while on hold with Pause and Repeat
,
411 (dial by name)
3-4
7 (leave a callback number with a voice message)
9 (usual number to dial an external call)
,
3-3
,
14-5
,
2-3
,
A-3
,
6-5
,
3-4
,
9-6
,
3-5
,
3-5
,
3-6
,
4-4
,
12-10
,
12-10
,
13-14
,
18-9
,
15-14
,
3-3
A
,
Aastra phones
2-3
configuring in ViewPoint
required for page/intercom
with voice-first answering
about this book
,
A-4
conventions
organization
related documents
,
4-5
access codes
entering using the phone
selecting using ViewPoint
accessing account
account codes
entering for contacts
entering using the phone
entering using ViewPoint
account management commands
ACD workgroups
going on break
marking agents as ready and unavailable
receiving a call
voice mail for
working as an agent in
,
Act!
1-3
actions for routing lists
active greeting
active routing list
active settings
changing
defined
hierarchy of
,
2-3
viewing in one place
Add-ins
agents
Call Monitor tabs
changing personal status
,
,
,
2-iv
,
2-ii
,
2-v
,
3-3
,
,
1-2
,
16-5
,
3-3
,
,
D-4
,
D-3
,
D-4
,
D-2
,
15-11
,
13-19
,
15-9
,
9-10
,
9-9
,
9-12
,
9-10
,
18-23
,
B-7
,
C-19
18-5
,
3-7
4-6
12-8
, ,
11-16 12-2 12-4
,
A-7
,
D-2
I-1