About Personal Statuses - Toshiba STRATA CS Communication Server Release 6 User Manual

About personal statuses ___________________________________

Your personal status lets your colleagues know where you are and what you are doing. It also
specifies how your calls are handled under specific circumstances.
A personal status consists of the following:
A personal status icon and a name, such as Available. These appear next to your name
in the Extensions list, so that other Strata CS users can see at a glance whether you are
in the office and available. Likewise, by looking at the Extensions list you can see the
personal status of other users. For example, if the Extension list shows Helen Shire in
the personal status On Vacation, you would know not to call her.
A collection of preferences that determines how your incoming calls are handled. For
example, the Do Not Disturb status sends your incoming calls directly to voice mail
without ringing your phone.
Each personal status consists of the following call handling preferences:
Where I Am
is equivalent to forwarding your calls. See
Taking calls
Queue calls
sends them calls. See
Routing List
information about routing lists, see
Greeting
voice mail (or any other final action of your routing list). For more information about
greetings, see
Example: When you leave the office for an off-site event, you can select the personal status
Out of the Office. This Strata CS personal status can change your
your calls to the number that you specify. It can also change your
reach your voice mail hear a special greeting that you recorded ("I am out of the office this
morning. Please leave a message, or you can try me again later, as my calls are forwarded to
where I can be reached").
Note:
To change your personal status, you must have permission to do so. If you cannot change
your personal status, see your system administrator.
9-2
specifies the phone at which your incoming calls ring. Changing this setting
determines whether your phone rings when calls arrive.
is a setting for call center agents that determines whether or not the queue
Appendix
specifies the routing list that Strata CS uses to process calls. For more
specifies the recording that Strata CS plays to callers when they reach your
"Managing greetings" on page
"Forwarding calls" on page
B.
"Using routing lists" on page
13-18.
15-3.
15-7.
setting to forward
Where I Am
, so that callers who
Greeting
U G V
SER UIDE FOR IEW
P
OINT