Using Greetings With Routing List Final Actions - Toshiba STRATA CS Communication Server Release 6 User Manual

6.
7.
8.
9.
10. Use the arrows next to the
When routing calls to a workgroup, you also can use the
action keeps callers on hold until a member of the workgroup answers the call. Calls are
answered in the order of longest hold time, or "first in, first out" (FIFO).

Using greetings with routing list final actions

For most routing lists, you should check
This ensures that callers who reach the routing list's final action (for example, your voice mail)
hear a greeting. It also allows the greeting to change based on your other settings. For example,
you can use a call rule to play a different greeting when your friend Jim calls (see
or have a different greeting play when you select the personal status On Vacation (see
Chapter
If you select a specific greeting under
and plays to all callers who reach the final action of the routing list, even if a different greeting
is specified in a call rule or personal status.
If you clear the
of this routing list, even if a greeting is specified in a call rule or personal status. If the final
action is Take a Message, callers who reach your voice mail hear only the beep that signals that
recording has begun.
15-16
The phones of all workgroup members ring simultaneously, and
Simultaneously.
the call goes to the first member who accepts it. Any contacts in the workgroup are
ignored.
In the Ring duration
ring before the call tries the next phone in the workgroup.
For any external numbers in the workgroup, you can choose
. When calling a workgroup,
password
automatically selected, so that ACD calls are guaranteed to be answered by agents.
To play callers a message before they are routed to the workgroup, check
caller before trying this action
Click . You return to the Routing List dialog box, in which the new routing list
OK
action appears in the
then click .
OK
9).
checkbox, no greeting plays to callers who reach the final action
Play greeting
field, specify the length of time each workgroup phone should
Prompt recipient to accept or decline call
, and select the message on the
list.
Actions
list to reorder any actions in the routing list and
Actions
Play greeting
, that greeting overrides the active greeting
Play greeting
Prompt recipient for
Prompt
final action. This
Pause and repeat
before the final action and select
U G
SER UIDE FOR
is
Prompt
drop-down list.
.
Active
Chapter 17),
V P
IEW OINT