Knowing When You Have New Voice Messages; If Voice Messages Disappear From Your Folders; Customizing Voice Message Playback Order - Toshiba STRATA CS Communication Server Release 6 User Manual

Knowing when you have new voice messages

Strata CS can alert you in the following ways when you have new (unheard) voice messages:
Stutter dial tone. When you pick up your phone, the dial tone begins with several short
tones, and then changes into a regular dial tone. The stutter dial tone indicates that you
have new voice messages.
Note:
message-waiting light.
You or your Strata CS system administrator can turn stutter dial tone off using
ViewPoint. See
Message-waiting light. If your phone has a CLASS message-waiting light, you can
have it flash to indicate new voice messages.
To use a message waiting light, you or your Strata CS administrator must enable it using
the Strata CS ViewPoint. See
E-mail, pager, and call notification. Strata CS can send you an e-mail message, page
you, or call you whenever you receive a new voice message. You can choose to be
notified only for Urgent messages, and you can schedule notification to occur only
during the times you want.
You can set up notification in ViewPoint. See
page
up e-mail and pager notification for you.
Note:
If multiple users share a phone, the message-waiting light and stutter dial tone occur if
there are new messages for any of the users assigned to that phone.

If voice messages disappear from your folders

Depending on how your system administrator has configured the system, your voice messages
may be automatically archived from time to time. If an important voice message has disappeared
from your voice mail folders, talk to your system administrator about recovering the message.

Customizing voice message playback order

Using ViewPoint you can specify the order in which you hear new and old voice messages when
listening by phone. See
information. If you do not have ViewPoint, your Strata CS system administrator can set this
option for you.
C 5. M
HAPTER ANAGING
Stutter dial tone is not available on Toshiba Strata digital phones. Use the
"Turning off stutter dial tone" on page
13-12. If you do not have ViewPoint, your Strata CS system administrator can set
"Setting voice message playback order" on page 18-17
V M Y
OICE AIL AND OUR
"Enabling a message waiting light" on page
"E-mail, pager, and call notifications" on
A W
CCOUNT ITH THE
18-17.
for more
P
HONE
18-17.
5-3