Toshiba STRATA CS Communication Server Release 6 User Manual page 222

5.
6.
7.
8.
15-12
greeting as part of each action and before the final action. To record a new greeting
from this dialog box, click
While any greeting is playing, the caller can press 0 to transfer to the Operator or 1
to leave a voice message. You might want your greeting to mention these options.
If you are routing the call to an external number, you can use the following options
under
When calling an external number
Prompt recipient for password.
for <your voice title>. Please connect me." To be connected to the caller, you must
enter your Strata CS password. Using this option ensures that only you can receive
your calls at the external phone number.
This option is available only if you have recorded a voice title. See
voice title" on page 2-2
Prompt recipient to accept or decline call.
from") and the intended recipient ("Call for"), and offers the option to accept or
decline the call. Declined calls proceed to the next routing list action.
With this option checked, the call will not be connected unless someone presses
to accept it. For this reason, leave the field unchecked when routing to a pager.
To play the caller a message before the routing list tries this action, check
caller before trying this action
You can select one of your greetings or
offers the caller options (see
page 15-8). You can also click
For example, a message might say, "The system will now try my home number to try
to find me. If you would rather transfer to the Operator, press 0."
Click to add this action to your routing list. The Routing List Action dialog box
OK
closes, and the new action appears under
Repeat steps 3-7 to create additional actions for the routing list.
When you have finished creating the routing list's actions, move down in the Routing
List dialog box to specify the routing list's final action. Final actions are performed on
calls that are still unanswered after trying all the actions.
Note:
To specify different final actions for busy and no-answer states, see the next
section, "Handling busy station calls differently than calls not answered."
. See "Managing greetings" on page
:
The person who answers the phone hears, "Call
for more information.
Strata CS announces the caller ("Call
, and then select the message on the drop-down list.
System menu to try the next location
"Caller options while following a routing list" on
to create a new greeting.
Actions
13-18.
"Recording your
in the Routing List dialog box.
U G
SER UIDE FOR
1
Prompt
, which
V P
IEW OINT