Creating a new call rule____________________________________
The following procedure explains how to create a call rule. Be sure to go to any sections
referenced in the procedure.
To create a new call rule
1.
2.
3.
4.
5.
6.
7.
17-4
Choose
File > New > Call Rule
Enter a name for the call rule in the
Select one or more caller conditions. See
Select a schedule condition. See
information.
Select one or more settings to specify how the rule handles calls. See
a call rule handles a call" on page 17-8
If you do not want this call rule to be active, uncheck
rule remains in storage, but does not handle any calls until you enable it again. See
"Enabling or disabling a call rule" on page
If you want the call rule to be active, leave this field checked.
Click
.
OK
. The Call Rule dialog box opens.
field.
Name
"Setting caller conditions" on page
"Setting schedule conditions" on page 17-6
for more information.
17-8.
U
"Selecting how
. The call
Enable this Call Rule
G
V
SER
UIDE FOR
IEW
17-5.
for more
P
OINT
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