Toshiba STRATA CS Communication Server Release 6 User Manual page 287

A A. T
PPENDIX ELEPHONE
*51 Select the personal status Available (Queue Only). This
personal status makes you available, and you start
receiving calls from all queues to which you are signed
in.
In the Available (Queue Only) status, only queue calls
ring your phone. Non-queue calls are sent directly to
your voice mail. To have all your calls ring your phone,
make yourself available by choosing the personal
status Available.
*52
Select the personal status Available (Non Queue). This
personal status makes you unavailable and the call
center queues stop sending you calls.
Important:
workday, to preserve the accuracy of queue statistics. To leave
your phone temporarily during your workday, use *53.
You can also end your workday by choosing any
personal status other than Available, Available (Queue
Only), or On Break.
*53
Go on break. You become unavailable and the call
center queues stop sending you calls, but your workday
is still ongoing for statistical purposes. This command
changes your personal status to On Break.
While you are on break, non-queue calls continue to
ring your phone.
*54 End wrap-up. This command terminates the wrap-up
time that follows a queue call. During wrap-up time the
queue does not send you calls. Ending wrap-up makes
you available to receive queue calls again.
*55
Hear real-time call center statistics for a queue. To use
*55, you must have been given permission to do so by
your Strata CS system administrator.
*56 Sign in or out of a queue. When signed out of a queue,
you do not receive calls from that queue even when you
are available. To use *56, you must have been given
permission to do so by your Strata CS system
administrator.
C Q R
OMMANDS UICK
Quick call commands
Use this command only at the end of your
EFERENCE
A-5