Receiving Internal Intercom Calls With Voice-First Answering; Handling Calls With The Phone - Toshiba STRATA CS Communication Server Release 6 User Manual

Receiving internal intercom calls with voice-first answering

If you use a supported Cybiolink or Aastra PowerTouch ADSI phone, or a Toshiba digital
phone, as your Strata CS station, you can use voice-first answering, which turns your
speakerphone into an intercom for internal callers.
When you receive an internal call with voice-first answering enabled, you hear a zip tone (a
beep) to alert you to the incoming call. The caller is then connected based on your settings for
call announcing (see
the caller can begin speaking over your speakerphone immediately after the zip tone, and you
can answer without needing to touch your phone at all. If you are not at your desk, the caller can
press # to go to voice mail or the next action in your routing list to try you at a different location.
When the call ends, the phone speaker is automatically turned off and your phone is returned to
on-hook status.
Note:
If you have a Cybiolink or Aastra Powertouch phone receiving a call in voice-first mode
causes the message waiting light to blink for the duration of the call, even though you have no
new voice messages.
Unlike with hands-free answering (see the previous section), voice-first answering occurs only
for internal callers. All external calls ring your phone as normal, including external callers
transferred to you by other users.
You can place intercom calls to other users even if they don't have voice-first answering turned
on, provided they have the correct type of phone. See
page 3-6.
Note:
If you are using voice-first answering, call announcing is automatically used if you are
called as a member of a workgroup, or if you are sharing a station and the other user is currently
logged in to the station.
Enabling voice-first answering
Note:
To use voice-first answering, it must be enabled at the system level. Ask your system
administrator whether your system is using voice-first answering.
To turn voice-first answering on or off, press
is on" or "voice-first answering is off."
You can also turn voice-first answering on and off using ViewPoint. See
disabling voice-first answering" on page

Handling calls with the phone ______________________________

The remaining sections in this chapter describe how to perform the following tasks using the
call-handling commands:
Putting a call on hold
Transferring a call
Sending a call to voice mail
4-6
"Call announcing" on page
18-12.
4-3). If you have call announcing turned off,
"Placing a page or intercom call" on
at dial tone. You hear, "Voice-first answering
*12
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"Enabling and
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