Organization - Toshiba STRATA CS Communication Server Release 6 User Manual

This manual contains complete instructions for setting up and maintaining a call center in which
multiple Agents answer calls to a single number, such as a sales or customer support department.

Organization_____________________________________________

Chapter 1 – The Grand Tour provides an overview of the new software features,
accessing options, and feature comparisons.
Chapter 2 – Recording Your Voice Title/Voice Mail Greeting describes initial setup
procedures for Voice Title and Voice Mail greetings.
Chapter 3 – Placing Calls on the Phone includes explanations for various options
when placing outgoing calls.
Chapter 4 – Answering and Handling Calls on the Phone provides information about
incoming call processing using the analog telephone system.
Chapter 5 – Managing Voice Mail and Your Account with the Phone describes
incoming call processing options using your Voice Messaging system available through
the analog telephone set.
Chapter 6 – Using Strata CS at a Remote Phone describes how to use Strata CS from
various remote locations.
Chapter 7 – Sharing Stations covers procedures you should use if you share a station
with one or more other users.
Chapter 8 – Using the Strata CS ViewPoint provides an overview of the Strata CS
Client's PC environment.
Chapter 9 – Using Personal Statuses provides a complete overview on what personal
statuses are and how to use them.
Chapter 10 – Using the Extensions List provides a complete overview on the
Extensions View and how to use it.
Chapter 11 – Receiving/Handling Calls in ViewPoint describes the Strata CS Client's
Call Monitor incoming call processing features and options.
Chapter 12 – Placing Calls in ViewPoint includes details concerning outgoing call
processing within the Strata CS Client environment.
Chapter 13 – Managing Voice Messages in ViewPoint provides information for Voice
Messaging features and options provided within the Strata CS Client environment.
Chapter 14 – Using Call Log Folder describes the Call Log features of the Strata CS
Client in detail, and provides information on how to use the Call Log.
Chapter 15 – Call Forwarding and Routing Lists describes the powerful special call
forwarding feature. Explanations for Call Forwarding, Routing Lists, and Do Not
Disturb (DND) features are included.
Chapter 16 – Managing Contacts/Workgroups provides information about Strata CS
Client's Contact Management capabilities with descriptions of the Contacts View, and
other available Strata CS PC environment features.
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