Toshiba STRATA CS Communication Server Release 6 User Manual page 19

Chapter 17 – Using Call Rules provides information on customize incoming call
processing options using the Call Rules feature of Strata CS Client.
Chapter 18 – Customizing ViewPoint describes how to setup Strata CS Client to suit
specific user needs. Flexibility is offered for users needing custom settings from
telephone behavior to custom Client displays.
Appendix A – Telephone Commands Quick Reference provides analog telephone
keypad command instructions including control buttons, Call Handling, Quick Call
using , and Voice Messaging Menus.
Appendix B – Working as an Agent in Call Center Queue provides instructions for
working as an agent in a Strata CS call center.
Appendix C – Supervising Call Center Queue covers only those Supervisor activities
available in the Client.
Appendix D – Working as Agent in an ACD Workgroup describes how agents
participate in an ACD workgroup.
Appendix E – Using the Strata CS Archived Recording Browser describes how to
use the browser as a tool for listening to and managing mailbox recordings that have
been archived by the system.
Appendix F – Logging on with Command-line Switches provides information on how
to start the Client using Command Line switches, along with a list of available
Command Line switches.
Appendix G – Reporting Problems describes how to use the Problem Report Wizard.
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