Routing Calls To Workgroups - Toshiba STRATA CS Communication Server Release 6 User Manual

Using "Final action if the station is busy" and "Camp on station"
When you specify a
from a normal final action. As soon as the routing list encounters a busy station, the final action
triggers, skipping any subsequent actions. For example, if you have one action that tries your
office station and a second that tries your cell phone, with
set to "Take a message," and a call comes in while your station is busy, the call is sent to your
voice mail without trying your cell phone.
The "Camp on station" final action is available only as a
With "Camp on station," your incoming calls are placed on hold until your station is no longer
busy, then they ring the station. While callers are on hold, by default they hear the special
prerecorded "System camp on greeting," which says, "The person you have attempted to reach
is on the phone. To hold for your party, remain on the line. Otherwise, to leave a message, press
1. To end this call, press 2." The prompt repeats every 60 seconds. While holding, the caller can
press 1 to go to your voice mail or 2 to disconnect the call. You can also specify your own
custom greeting, in which you can choose whether or not to announce the caller options.
Note:
If while you are on the phone you receive an incoming call on an available line appearance
(for example, with call waiting or on a Toshiba digital phone PDN), the call goes to the "Final
action if the station is busy" after the ring duration expires for your phone.

Routing calls to workgroups

A routing list action can send a call to a group of people by using the action
The first person in the workgroup to answer the call is connected to the caller. Strata CS system
administrators must use this option to set up ACD workgroups.
When a routing list calls a workgroup, the only numbers called are Strata CS users' "Where I
Am" locations (internal or external stations or call forwarding numbers) and contacts' default
numbers. Auto attendants, queues and IVR Plug-ins in the workgroup are ignored and not called.
See "Using workgroups" on page 16-14
To route calls to a workgroup as an action in an existing routing list
1.
2.
3.
4.
5.
C 15. C F
HAPTER ALL
Final action if the station is busy
Double-click the routing list in the Routing Lists folder. The Routing List dialog box
for that routing list opens.
Click . The Routing List Action dialog box opens.
Add
In the field, select
Action
Select a or click
Workgroup
Under , choose one of the following ways to ring the workgroup's phones:
Method
Sequentially from the top down.
order until it is answered, starting with the first.
Individually in a round robin.
order until it is answered, starting with the next member in line after the one who
answered the preceding call.
R
ORWARDING AND OUTING
, the action you pick behaves differently
Final action if your station is busy
for instructions on creating a workgroup.
.
Call a Workgroup
to create a new workgroup.
The call tries each member of the workgroup in
The call tries each member of the workgroup in
L
ISTS
Final action if the station is busy
Call a Workgroup
.
.
15-15