Toshiba STRATA CS Communication Server Release 6 User Manual page 202

14-4
Column
Notes
Number
Organization
Placed By
Recorded by
Queue
Recorded by
User
Result
Start Time
Stop Time
Description
Any notes associated with the call.
On incoming calls, Caller ID name and number if
available. On outgoing calls, the number the user
dialed. On a call to or from another Strata CS user,
this field contains <NA>.
Organization associated with the call, if any.
Organizations are associated with outbound calls
only, and represent the Organization to which the
calling party belongs.
Name of the person who placed the call. On
incoming calls, "Unknown" appears unless Strata
CS identified the caller as a contact or user. On
outgoing calls, the user's name appears.
If checked, the call was automatically recorded by a
call center queue.
If checked, you recorded the call manually using
ViewPoint commands (see
page 11-12).
How the caller's wait ended. The possible
outcomes are:
The caller hung up before the call was
Abandoned.
answered.
The call was answered.
Connected.
The call was sent to voice mail.
To voice mail.
A blind transfer sent the caller to
Blind Transfer.
another party.
Supervised Transfer.
caller to another extension.
Strata CS was unable to identify the
Unknown.
outcome of the call.
You logged in to Strata CS at a remote
Login.
phone.
Date and time that the call first arrived in the Strata
CS system.
Date and time that the call ended.
"Recording a call" on
A supervised transfer sent the
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