Customizing Viewpoint For Operators - Toshiba STRATA CS Communication Server Release 6 User Manual

Customizing ViewPoint for Operators ________________________

If you are an Operator user, you can use the following options to make your tasks easier and
faster:
Place incoming call on hold automatically.
once, you can have Strata CS put each one on hold automatically until you are ready to
answer it, so that none of them go to voice mail. Edit your routing list to use the
and Repeat
page
Transfer calls by dragging-and-dropping to the Phonebook pane.
Phonebook pane in the Call Monitor folder, you can transfer a call by dragging it from
the Call Monitor to a contact or an extension. This action performs a blind transfer. See
"Adding the Phonebook Pane to the Call Monitor folder" on page 8-15
and dropping items" on page
Resize the Transfer To dialog box.
that you can see more users and more columns at a glance. Strata CS remembers the new
size of the Transfer To dialog box whenever you open it.
View users by workgroup.
workgroup can be represented by a tab that lists its members. You can create workgroups
that represent the departments of your office, so that when transferring calls, you can see
at a glance all the users in a given department. For example, if you have to transfer a call
to Sales, you can click the Sales tab (for the Sales workgroup) and see all the members
of the Sales department and their current personal statuses. See
appear as an Extensions tab" on page
Manage all parked calls together.
Tabs
Increase ring duration.
calls ring until you can answer them, speak to your system administrator about
increasing your maximum ring duration using TVSettings.
18-18
final action, and the System Hold Greeting. See
15-7.
, and check
Show all parked calls
If you have a phone with multiple DKTs and you let multiple
When you have several incoming calls at
8-19.
You can make the Transfer To dialog box larger so
In the Extensions list and Transfer To dialog box, each
16-16.
Right-click any Call Monitor tab, choose
.
"Using routing lists" on
If you display the
and "Dragging
"Having a workgroup
U G V
SER UIDE FOR IEW
Pause
Show
P
OINT