Toshiba STRATA CS Communication Server Release 6 User Manual page 304

The Agents pane displays the information shown in the following table. Some columns may be
hidden by default. To show them, choose
C-4
Availability
Personal Status icon
Distribution Order
Name
View > Current View > Show Columns
Agents Pane Information
Icon showing the agent's phone as on-hook or
off-hook.
Icon for the agent's current personal status.
The order in which agents are scheduled to
receive calls. The order is dependent on the
queue's distribution algorithm. The agent who
will receive the next call is the agent with the
lowest number among currently Ready
agents.
This column may be disabled. See
and disabling the Distribution Order column"
on page C-15.
Agent's name.
.
"Enabling
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