Parking A Call; Unparking A Call; Putting A Call On Silent Hold; Sending A Flash Command To Centrex Or Another Pbx - Toshiba STRATA CS Communication Server Release 6 User Manual

Notes
Depending on how your administrator has configured your Strata CS Server, up to 4, 7,
12, or 60 parties can participate in a conference call.
You cannot conference two conference calls together.
You can transfer a conference call, but not to the extension of an auto attendant, voice
mailbox, call center queue, or IVR Plug-in.
When you hang up on an ongoing conference call, by default the conference continues
without you. The other participants can continue to talk, even if you started the conference
and your company is paying for the outgoing calls used to create it. To terminate the call,
each participant must hang up. Your administrator also can configure the system to
terminate conferences when you hang up.
To create conference calls in ViewPoint, see

Parking a call

Parking a call lets you put a call on hold and pick it up at any Strata CS extension.
1.
2.

Unparking a call

To retrieve a parked call:
1.
2.

Putting a call on silent hold

Press
Flash 7
prompts. The caller still hears hold music. Silent hold is useful for headset or speakerphone
users.
Press any key to resume the menu prompts. From there, you can return to the caller by pressing
or
4 Flash

Sending a Flash command to Centrex or another PBX

Press
Flash 8
instead of to Strata CS.
Use this command if you are using Strata CS with Centrex phone lines or with a remote PBX.
For example, on a Centrex system you must press
features such as transferring within the Centrex group.
You can also use the
company. This tone is different than a call waiting tone sent by Strata CS, to which you respond
by pressing
C 4. A
HAPTER NSWERING AND
Press . Strata CS tells you the call's orbit number. Make a note of it.
Flash 6
Hang up.
Pick up any Strata CS extension and dial
Enter the orbit number. You are connected to the parked call.
to put a caller on "silent hold." With silent hold, you do not hear the cycling menu
.
when you want to send a Flash command to your Centrex or other PBX system
command to respond to a call waiting tone from your telephone
Flash 8
only
Flash
.
H C
ANDLING
"Creating conference calls" on page
*92
Flash 8
P
ALLS ON THE HONE
.
before you can access Centrex
12-12.
4-11