Recording A Call; Associating A Call With A Contact - Toshiba Strata CS User Manual

Recording a call

Associating a call with a contact

C 10. R
HAPTER ECEIVING AND
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
If your Strata CS system administrator has given you the required permission, you
can record your Strata CS conversations, including conference calls. By default,
recordings appear in the Inbox folder of your Voice Messages view, although
your Strata CS system administrator may have set them to appear in another
person's Voice Messages view. Recorded conversations are stored in the limited
space that you have been allocated for all of your voice files.
The maximum length of a single recording is equal to the total number of minutes
available in your voice mailbox. By default this is 20 minutes, but your Strata CS
administrator may have set a different limit.
Important:
It is possible for a recorded conversation to "over fill" your voice
mailbox. The recording will not be cut off. However, you cannot receive more voice
messages when your voice mailbox is full. For this reason, you must check your
available mailbox space after recording any conversation to be sure that you have
space for new voice messages. See "Viewing your voice mailbox size" on
page 12-15 for more information.
To record a call
1.
During an active call, choose
starts to record the call.
2.
To stop recording, choose
To play a call you just recorded
In the Voice Messages view, click the Inbox folder, or open another mailbox if
your system is set up differently. Select the recording, and then choose
.
Play
If the recordings are in your own Inbox folder, you can listen to them by using the
telephone commands. See "Listening to your voice messages" on page 5-3 for
more information.
Unidentified calls appear in the Call Monitor view as being from "Unknown."
You can associate a particular unidentified call with one of your contacts, so that
the Call Monitor and Call Log views display a name with the call. You can also
permanently associate the call's Caller ID phone number or text with the contact,
so that Strata CS automatically identifies the contact on all subsequent calls from
that phone.
To associate a call with a contact, choose
a call or caller ID number with a contact" on page 15-10.
H C
ANDLING ALLS IN THE
Actions > Start Recording
Actions > Stop Recording
Actions > Associate
C
LIENT
. Strata CS
.
Actions >
. See "Associating
10-11