Quick Call Commands For Call Center Agents - Toshiba STRATA CS Communication Server Release 6 User Manual

Quick call commands for call center agents

The following commands are available only for agents in a call center queue.
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Quick call commands
Block outbound Caller ID for the next call. Dial *67
*67
followed by the phone number. (See also *82.)
*69
Dial the phone number of your last incoming call.
*70
Disable call waiting for the next call.
Unblock (restore) outbound Caller ID for the next call.
*82
Dial *82 followed by the phone number. (See also *67.)
Answer another ringing phone. Optionally, enter the
*91
extension of the phone to answer. Press # to connect.
(See also *99.)
*92
Retrieve a parked call.
*93
Dial a Strata CS user by name.
*95
Manage your calls on hold.
Log off from a remote session. Only available at a dial
*96
tone when logged in at a remote phone.
Answer another ringing phone within your workgroup.
*99
(See also *91.)
Quick call commands
*14
Call as a queue. This logs your subsequent outbound
calls as being placed by the queue, to keep track of
which outbound calls are queue-related.
To call as a queue, press *14<queue's extension>#.
To cancel calling as the queue, and revert to calling as
yourself, press *14#.
*50 Select the personal status Available. This personal
status makes you available, and you start receiving
calls from all queues to which you are signed in.
In the Available personal status, you receive both
queue calls and non-queue (personal calls). To receive
only queue calls, choose the personal status Available
(Queue Only).
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