Canon imageRUNNER ADVANCE C2030 Service Manual page 61

2
Process/Operation > Main Controller > Security > Security features(encryption key and certificate, password protection)
● Related Error Code
Error Code Error title, description, remedy
E746 Error in encryption
0031 Engine ID error
Description Hardware error
Remedy 1. Turn OFF and then ON the power
2. Replace the TPM PCB
0032 Engine ID error
Description TPM key mismatch
Remedy Format the system
Use SST or USB memory to format the HDD, and then execute
downloading of the system software. See Chapter 6 Upgrading for
details. For reference, the method using USB memory is shown
below:
1. Prepare USB memory in which the system software was
registered
0033 Engine ID error
Description Mismatched data in the TPM
Remedy Recovery is available if backup of the TPM has been executed
1. Connect the USB memory in which the TPM key is saved
2. Management Settings > Data Management > TPM Settings; click
[Restore TPM key]
3. Enter the password that was specified at the time of backup work
4. Once the restore completion screen is displayed, click [OK] and
remove the USB memory, and then turn OFF and ON the main
power switch.
When backup of the TPM key is not executed
System format is necessary
Use SST or USB memory to format the HDD, and then download the
system software
0034 TPM auto recovery error
Description An error occurs when clearing the HDD while the TPM setting is ON
Remedy The symptom is recovered by turning OFF and then ON the power
2 Process/Operation > Main Controller > Security > Security features(encryption key and certificate, password protection)
● Data to be encrypted / decoded(reference)
Flash model
Type Application/feature
Password/encryption FAX Box
number
Send
UI
Network
Others
T-2-10
Encryption key MIB
Others User preference data
2-27
Security information Saving destination
Password for FAX Box Flash
Password for File Flash
destination in Address Book
Password of LDAP server SRAM
Password of POP3 server SRAM
Password of Adobe ES SRAM
Rights Management server
Password for address SRAM
(destination) registration
Password for Service Mode SRAM
Password for IPP SRAM
authentication
Password for FTP SRAM
authentication
User name and password SRAM
of Proxy authentication
client
Login password of NetWare SRAM
print server
Policy common key for SRAM
IPSec
User name and SRAM
password for PEAP/TTLS
authentication
Login user information of Flash
device
Password for FAX reception SRAM
Department management SRAM
data (including
administrator password)
Authentication key and SRAM
encryption key for SNMPv3
Key bundle information
(password)
T-2-11
2-27