Log-Trig - Canon imageRUNNER ADVANCE C2030 Service Manual

LOG-TRIG

■ Function
This is a function to change the settings on debug log and then start a log collection
operation with the new settings.
● Operation Procedure
a) Enter a numeric value (100 to 99999) that corresponds to the target operation mode for
"LOG-TRIG" and click the "OK" button.
b) The log settings start to be changed in the device and "ACTIVE!" blinks during the
processing.
c) "OK!" is displayed when the processing is successfully completed. "NG!" is displayed
when the processing fails.
d) It is not necessary to reboot the device.
See the following table for definition of the operation mode (0 to 99999).
Number
100-199 101 Default setting (at the time of shipment)
111
121
131
200-299 201
211
221
231
291
300-399 301
311
321
331
391
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Troubleshooting > Debug log > LOG-TRIG > Function
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Timing to automatically store the log
Exception + E-code + reboot
Exception only
E-code only
Reboot only
101 + alarm
Exception + alarm
E-code + alarm
Reboot + alarm
Alarm only
101 + jam
Exception + jam
E-code + jam
Reboot + jam
Jam only
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Troubleshooting > Debug log > LOG-TRIG > Function
・ Do not use number 0 to 99 for system reservation.
・ When changing the setting value or executing DEFAULT, the latest setting value will not
be displayed unless the DBG-LOG screen is displayed again. Therefore, exit the DBG-
LOG screen and then display the DBG-LOG screen again to check that the intended
setting value is shown.
・ The setting to "automatically store logs by Exception + E-code + reboot (setting number
101)" is specified as default (the state specified at the shipment).
● Limitations
Automatic Collection (LOG-TRIG)
・ Dcon log cannot be specified for log collection with the automatic storage function.
・ When the operation on debug log goes wrong, repeated log collection/setting change can
cause faulty behavior such as generating extra temporary file and log file. In such a case,
execute "DEFAULT" and reset the settings on debug log, and then try again.
● Types and Descriptions of Logs to be Collected from Device
Debug log information, serial number and status information sent by the firmware of the
device are collected while image data, user settings (such as Address Book), etc. are not
collected. Depending on the log, user information (print file name, a part of image data, etc.)
can be included indirectly.
Select necessary settings.
1. Mode 1: Collection of all logs (including logs that may contain user information)
2. Mode 2: Collection of only logs that do not contain user information
When you gain an approval from the customer, collect log in mode 1. (Switch modes 1 and 2
by changing the settings from "LOG-TRIG".)
Mode 2 is the default setting; therefore, Mode 2 applies to all log collection settings unless
the mode is changed by LOG-TRIG (LOG-TRIG > 1).
When changing the mode to Mode 1 by LOG-TRIG, Mode 1 applies to all log collection
settings.
The following shows how to change the mode from Mode 2 (default at the time of shipping) to
Mode 1:
1) Enter "1" by LOG-TRIG and click OK.
2) Then enter "101" and click OK.
When making another number setting after executing step 2) above, the setting made in
step 1) is disabled; therefore, clear the default settings and then execute steps 1) and 2)
again.
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