Canon imageRUNNER ADVANCE C2030 Service Manual page 224

2
Process/Operation > Embedded RDS > Error code and strings
No. Code Error strings
19 8xxx 2003 Network is not Communication attempted
ready, try later without confirming network
connection, just after booting up
a device in which the network
preparations are not ready.
20 8xxx 2004 Server Communication with UGW has
response error been successful, but an error of
([Hexadecimal]) some sort has prevented UGW
[Error detailed in from responding.
the UGW] *1)
21 8xxx 200A Server connection • TCP/IP communication fault
error • The IP address of device is
not set.
22 8xxx 200B Server address Server address name resolution
resolution error has failed.
23 8xxx 2014 Proxy connection Could not connect to proxy
error server due to improper address.
24 8xxx 2015 Proxy address Could not connect to proxy
resolution error server due to name resolution
error of proxy address.
25 8xxx 201E Proxy Proxy authentication is failed.
authentication error
26 8xxx 2028 Server certificate • No route certificate installed
error in device.
• Certificate other than that
initially registered in the user's
operating environment is
being used, but has not been
registered with the device.
27 8xxx 2029 Server certificate The server certificate verification
verify error error occurred.
2 Process/Operation > Embedded RDS > Error code and strings
Cause Remedy
Check the network
connection, as per the initial
procedures described in the
troubleshooting.
Perform a communication
test (COM-TEST) about 60
seconds later, after turn on
the device.
Try again after a period of
time.
Check detailed error code
(Hexadecimal) and [Error
details in UGW] from UGW
displayed after the message.
Check the network
connection, as per the initial
procedures described in the
troubleshooting.
Check that the value of URL
of UGW (RGW-ADR) is
https://a01.ugwdevice.net/
ugw/agentif010.
Check proxy server address
and re-enter as needed.
Check that the proxy
server name is correct. If
the proxy server name is
correct, check the DNS
connection, as per the initial
procedures described in the
troubleshooting.
Check the user name and
password required in order
to login to the proxy, and re-
enter as needed.
Install the latest device
system software. (Upgrade)
Check that the value of URL
of UGW (RGW-ADR) is
https://a01.ugwdevice.net/
ugw/agentif010.
No. Code Error strings
28 8xxx 2046 Server certificate • The route certificate
expired registered with the device has
expired.
• Certificate other than that
initially registered in the user's
operating environment is
being used, but has not been
registered with the device.
• The device time and date
is outside of the certificated
period.
29 8xxx 2047 Server response Due to network congestion, etc.,
time out the response from UGW does
not come within the specified
time. (HTTPS level time out)
30 8xxx 2048 Service not found There is a mistake in the UGW
URL, and UGW cannot be
accessed. (Path is wrong)
31 8xxx 2052 URL error The data which is not URL is
inputted into URL field.
32 8xxx 2063 SOAP Fault SOAP communication error has
occurred.
33 xxxx xxxx Device internal An internal error, such as
error memory unavailable, etc.,
has occurred during a device
internal error phase.
34 xxxx xxxx SUSPEND: Internal error occurred at the
Initialize Failure! initiating E-RDS.
*1) [Hexadecimal]: indicates an error code returned from UGW.
[Error details in UGW]: indicates error details returned from UGW.
2-190
Cause Remedy
Check that the device time
and date are correctly set.
If the device time and date
are correct, upgrade to the
latest system software.
If this error occurs when the
communication test is being
run or Service Browser is
being set, try again after a
period of time.
Check that the value of URL
of UGW (RGW-ADR) is
https://a01.ugwdevice.net/
ugw/agentif010.
Check that the value of URL
of UGW (RGW-ADR) is
https://a01.ugwdevice.net/
ugw/agentif010.
Check that the value of port
number of UGW (RGW-
PORT) is 443.
Turn the device OFF/ ON.
Or replace the device system
software. (Upgrade)
Turn the device OFF/ ON.
2-190
T-2-97