Canon imageRUNNER ADVANCE C2030 Service Manual page 422

No. Messages
Manual update (error
dialogue)
Automatic update (error
dialogue)
Deletion of downloaded
firmware
12 An error occurred. Check the Update UGW linkage (main
Firmware screen screen)
Immediate download
(main screen)
Manual update (main
screen)
Automatic update (main
screen)
6
Troubleshooting > Version upgrade > Version Upgrade via CDS > Error Messages
Timing of display
At the end of receipt, an internal error occurred.
At the update start, an internal error occurred.
At the update start, an internal error occurred.
At the time of notifying cancellation, an internal
error occurred.
eRDS sent an order but Updater failed to connect
to server.
Delivery server stopped.
Scheduled date and time acquired from the delivery
server was before current time (15 or more min had
passed.)
Scheduled data and time acquired from the delivery
server did not exist.
At the time of immediate download, turned OFF and
then ON the power of device main body.
Updated version was different from the ordered
version.
After the update, failed to connect to the delivery
server.
After the update, delivery server stopped.
6 Troubleshooting > Version upgrade > Version Upgrade via CDS > Error Messages
Cause
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.)
and contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.)
and contact Support Div. of the sales company
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.)
and contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.)
and contact Support Div. of the sales company.
Conduct a communication test to analyze the cause of the error. After solving the cause,
resend the order from the eRDS.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.)
and contact Support Div. of the sales company.
Contact the sales company's Support Department.
After confirming restoration of the delivery server, re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.)
and contact Support Div. of the sales company.
Do the delivery setting from UGW again.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.)
and contact Support Div. of the sales company.
Do the delivery setting from UGW again.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.)
and contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.)
and contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.)
and contact Support Div. of the sales company.
Check the network environment and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.)
and contact Support Div. of the sales company.
Contact the sales company's Support Department. After confirming restoration of the
delivery server, re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.)
and contact Support Div. of the sales company.
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Remedy
6-76