Canon imageRUNNER ADVANCE C2030 Service Manual page 421

No. Messages
UGW linkage (main
screen)
On-site (error dialogue)
Immediate download
(error dialogue)
6
Troubleshooting > Version upgrade > Version Upgrade via CDS > Error Messages
Timing of display
At the time of notifying version information, failed to
connect to the delivery server.
No return of notifying version information
Network cable was disconnected during notice of
version information.
Failed to send notice of version information since
the main power was turned OFF and then ON
during the sending.
Server stopped at the time of sending notice of
version information.
An internal error occurred at the time of sending
notice of version information.
UGW linkage was turned ON when eRDS was OFF.For a device using eRDS, turn ON the eRDS. For a device not using eRDS, turn OFF the
An internal error occurred at the time of acquiring
delivery information.
An internal error occurred at the time of acquiring
applicable firmware information.
An internal error occurred at the time of sending
approval information.
An internal error occurred at the time of delivery
order
An internal error occurred at the time of requesting
firmware delivery information.
During the download, all space in the storage disk
was occupied. (DiskFull)
6 Troubleshooting > Version upgrade > Version Upgrade via CDS > Error Messages
Cause
Check if the network environment is correct to solve the cause of the error occurrence.
If the network environment of the device is correct, obtain the log etc. (Refer to
"Information required for Reports" under "Version Upgrade via CDS", "Version Upgrade"
of Chapter 6 "Troubleshooting" of this manual.) and contact Support Div. of the sales
company.
Re-connect the network cable and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.)
and contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.)
and contact Support Div. of the sales company.
Check the network environment of the device and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.)
and contact Support Div. of the sales company.
Obtain the log etc. (Refer to "Information required for Reports" under "Version Upgrade
via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.) and contact
Support Div. of the sales company.
UGW linkage.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.)
and contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.)
and contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.)
and contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.)
and contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.)
and contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.)
and contact Support Div. of the sales company.
After adding vacant space of the storage disk, re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" under "Version
Upgrade via CDS", "Version Upgrade" of Chapter 6 "Troubleshooting" of this manual.)
and contact Support Div. of the sales company.
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Remedy
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