Storing System Information - Canon imageRUNNER ADVANCE C2030 Service Manual

Storing System Information

■ Storage Method of System Information
● Automatic Storage
At the time of shipment, 101 is specified in service mode Lev2: COPIER > FUNCTION >
DBG-LOG > LOG-TRIG.
Debug log is automatically stored in the case of the following:
Exception + E-code + reboot
● Manual Storage
Counter Key + 1.2.3
When executing "Counter Key + 1.2.3" while no USB memory device is connected to
the machine, "Storing system information..." is displayed at the lower side of the Control
Panel and debug log is stored in the HDD of the machine.
■ Description of Log to be Collected
The log consists of the number of logs as shown below; from the latest log extended to the
older logs.
Logs older than the specified period are overwritten (deleted).
When collecting logs, they are archived to be one file.
When collecting logs from the machine, the log file in the machine is deleted.
DC configuration can be obtained by manual generation. DC configuration cannot be obtained
by automatic generation with LOG-TRIG specified.
FLASH model
HDD model
■ Operation to Save System Information
By holding down the counter + 1.2.3, you can separate the operation into two: the operation
to save debug log in the HDD and the operation to transfer the data into a USB memory.
By using service mode LOG2USB or SST, the data storage and the data transfer are
performed as one operation.
In any of these cases, debug log in the HDD of the machine is deleted when the data is
transferred.]
The following shows a flowchart of assumed work to collect debug log by a service technician.
6
Troubleshooting > Debug log > Storing System Information > Operation to Save System Information
2 pieces
10 pieces
T-6-34
6
Troubleshooting > Debug log > Storing System Information > Operation to Save System Information
6-118
F-6-153
6-118