Canon imageRUNNER ADVANCE C2030 Service Manual page 417

No.4
Symptom: Firmware has not been downloaded according to the distribution schedule.
Cause: Other firmware distribution schedule is set.Since only 1 distribution schedule is held,
the registered schedule may be overridden by the new firmware distribution schedule.
Action: Once the schedule is overridden, the firmware cannot be downloaded. Distribution
should be rescheduled for the firmware.
Cause: At the scheduled distribution date and time, the firmware registered was not found on
CDS.
Action: Distribution should be rescheduled for the firmware.
Cause: After distribution is scheduled, device is updated to other version of firmware via SST.
(Status of the firmware in the device is changed.)
Action: Distribution should be rescheduled for the firmware.
Cause: The power of the device was off at scheduled date and time.
Action: Distribution should be rescheduled for the firmware.
No.5
Symptom: The firmware presumed to be downloaded to the device cannot be found.
Cause: Since only 1 firmware can be held on the device, the firmware previously downloaded
was overridden by the newly downloaded one.
Action: Retry the firmware download.
6
Troubleshooting > Version upgrade > Version Upgrade via CDS > Information required for Reports
6 Troubleshooting > Version upgrade > Version Upgrade via CDS > Information required for Reports
■ Information required for Reports
● Information required for Service Technicians to Obtain on Site
• Update Logs
• System Logs (Log Level: 4)
● Information to Report
• Symptom occurred
• Location of the device
• Date and Time that symptom occurred
• Steps taken for reproduction
• Firmware / Application you tried to install
• Occurrence frequency
• Model dependency (if the same symptom occurred in other models)
• Dependency on firmware/MEAP application/system option
• Conditions of symptom occurrence
• Model
• Firmware version installed on the device
• List of MEAP applications installed on the device
• Network setting information of the device
• Service mode setting information
Setting of device service mode COPIER > FUNCTION > INSTALL > CDS-CTL
(Level 1) COPIER > OPTION > FNC-SW > CDS-UGW
COPIER > OPTION > FNC-SW > CDS-FIRM
COPIER > OPTION > FNC-SW > CDS-MEAP
COPIER > OPTION > FNC-SW > LOCLFIRM
* As many as the items listed above should be obtained on site. More information provided
will be helpful for investigation.
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